Gartner Blog Network

Category: 'crm' Blog Posts

from the Gartner Blog Network

Have Your Clients Gone Quiet Because of COVID-19?

by Tad Travis  |  March 16, 2020

Of course, COVID-19 is on my mind, and it has me thinking. In general, I like to think about long-term trends.  I like to think about human motivations.  And I...

Read more »

Machine Customers: The Next Emerging Market?

by Don Scheibenreif  |  February 7, 2020

A new kind of massive emerging market is visible on the business planning horizon, analogous to the importance of BRICS to business growth strategies in the past 20 years. We...

Read more »

Customer Experience in a Time of Continuous Change

by Don Scheibenreif  |  August 8, 2019

Last year, Gartner introduced the concept of ContinuousNext during our fall IT Symposium conference series. It’s a framework of interacting capabilities that help you maintain momentum and describe the most...

Read more »

Do you know your top 1% customers?

by Don Scheibenreif  |  May 7, 2019

Most organizations have a good idea who their best customers are. But do you know who your top 1% are? Do you know how are they using technology for advantage? Who...

Read more »

Comments: 2

Ready for Gartner Customer Experience Summit 2019

by Don Scheibenreif  |  April 24, 2019

As a member of Gartner's Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in...

Read more »

Comments: 2

New Research Coverage: Customer Experience

by Don Scheibenreif  |  April 1, 2019

I am pleased to announce that earlier this year I joined Gartner's Customer Experience research team. I will be advising IT and CX leaders on strategy at the intersection of...

Read more »

Gartner Launches the CRM Sales Technology Key Initiative

by Tad Travis  |  February 14, 2019

I am pleased to announce that Gartner has launched our new formal program for sales technology research.  Yes, we have long covered CRM technology for sales at Gartner.  What is...

Read more »

Gartner Predicts: Digital Optimization Disrupts CRM Sales Tech

by Tad Travis  |  December 4, 2018

Gartner is pleased to announce our latest version of the annual predictions note, Predicts 2019: CRM Sales Technology Will Align With Digital Optimization Objectives.  The full report is available to...

Read more »

A New Monday Morning Litmus Test for CRM Sales

by Tad Travis  |  November 16, 2018

Two years ago, I posted  my short-cut method for evaluating sales technology solutions.  Called the Monday Morning Litmus test, it had two components. From the prospect of an end-user of sales...

Read more »

Is Digital Transformation in CRM Sales Tech a Thing?

by Tad Travis  |  October 30, 2018

Last week I wrote about my top take-way from the US Gartner Symposium event.  My talks with CRM leaders revealed a persistent interest in technologies and processes that will help...

Read more »