Gartner Blog Network

Category: 'community' Blog Posts

from the Gartner Blog Network

Positivity vs. Toxicity

by Carol Rozwell  |  May 16, 2016

So here I am sitting in the Orlando airport (and who hasn't been here) waiting for a flight. This time, the security lines were short and now I realize I...

Read more »

Managers! Why are you telling employees you don't want them to collaborate?

by Carol Rozwell  |  April 25, 2016

Collaboration is the oft-stated goal of a myriad of technology deployments from knowledge management to social software to digital workplace. Managers tell Gartner they want to reduce duplicated effort and...

Read more »

Did you really mean to say that?

by Carol Rozwell  |  December 17, 2015

I’ve been attending a multi-day meeting via video conference. What’s become apparent across a series of presentations is how much we rely on militaristic language to convey our thoughts and,...

Read more »

Digital Workplaces Need a Balance of Aptitudes

by Carol Rozwell  |  November 4, 2015

At some point in my childhood I needed glasses. When I got that first pair of spectacles, I began to notice all the other people in my milieu who also...

Read more »

All Digital Workplace, All the Time

by Carol Rozwell  |  October 2, 2015

This week was my sandwich week between the Digital Workplace Summit in London which just concluded and Symposium in Orlando next week. What struck me about the meetings during the Summit is...

Read more »

Building a Foundation For Knowledge Sharing

by Carol Rozwell  |  May 4, 2015

It's interesting how knowledge management is one of those topics that periodically re-emerges as a "must-do" program. It seems to happen after an organization struggles with a complex problem that...

Read more »

Where has all the Social gone?

by Carol Rozwell  |  August 7, 2014

Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I...

Read more »

Carrying “Customer Care” a Little Too Far

by Carol Rozwell  |  July 16, 2014

The Comcast brouhaha that made today's news struck a chord. I’m all for taking customer care seriously. One of my jobs in a previous life was as a customer service manager. It...

Read more »

The delicate balance between knowledge sharing and rules

by Carol Rozwell  |  May 1, 2014

One of the tenets of KM initiatives that rings true based on my experience is that knowledge sharing is a voluntary activity. In contrast to previous deployments of enterprise wide...

Read more »

Congratulations to the MIX Digital Freedom Challenge Winners

by Carol Rozwell  |  April 9, 2014

Over the past year I've had the pleasure of working with the dedicated folks at the Management Innovation eXchange (MIX) on the Digital Freedom Challenge.   'The challenge kicked off...

Read more »