Gartner Blog Network

Category: 'building-and-expanding-a-digital-business' Blog Posts

from the Gartner Blog Network

How CX Changes When Your Customer is a Thing

by Don Scheibenreif  |  August 29, 2019

  Digital society is emerging around us. It is the collection of people, organizations and things that are engaged in persistent digital interactions. What's more, Internet-connected things and ambient artificial...

Read more »

Facebook Libra Blockchain Making Crypto Politics Waves in Emerging WWL

by Homan Farahmand  |  June 23, 2019

Facebook Libra blockchain announcement is a notable example of two key concepts we introduced last year in “Maverick* Research: Crypto-Politics and ‘World Wide Ledger’ Will Rock Your Business Competition [1]”: crypto-politics and...

Read more »