Gartner Blog Network

Category: 'application-leaders' Blog Posts

from the Gartner Blog Network

The Everything Customer Expects Multiexperience, Not Omnichannel

by Jason Wong  |  October 23, 2019

In March of 2018 I wrote a blog that multiexperience development has arrived. Since then, several analysts have published research reports to expand on what "multiexperience" means to various technologies...

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All Content Is Equal In the Eyes of the Law

by Marko Sillanpaa  |  October 22, 2019

One of the common misconceptions I hear from organizations is that they do not need to worry about records management. This is from both end-users and vendors. Once content has...

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Three Starting Points for Digitization

by Lane Severson  |  September 24, 2019

We've been trying to eliminate paper in business processes for a long time. Endless numbers of blog posts have been written, presentations delivered, and projects kicked-off and completed. And yet,...

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Why Build a Content Services Platform from Scratch?

by Marko Sillanpaa  |  September 17, 2019

I seem to get this question a lot these days from end users, vendors, and even friends wanting to be in the tech market.  “Why can’t I just build a...

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How CX Changes When Your Customer is a Thing

by Don Scheibenreif  |  August 29, 2019

  Digital society is emerging around us. It is the collection of people, organizations and things that are engaged in persistent digital interactions. What's more, Internet-connected things and ambient artificial...

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