Gartner Blog Network

Category: 'application-leaders' Blog Posts

from the Gartner Blog Network

Will we ever get back to normal? How sales enablement can help you adapt and recover

by Melissa Hilbert  |  April 9, 2020

As we enter the Nth week of quarantine, self isolation and social distancing, most of us are longing to "get back to normal".  What we really should be thinking about...

Read more »

Comments: 1

Sales - When Business Becomes Personal

by Melissa Hilbert  |  March 18, 2020

While it may make logical sense to “Carry on and Stay Calm”, humans are just that, humans and it’s personal. The COVID-19 pandemic did not stem from a sales  problem...

Read more »

The Everything Customer Expects Multiexperience, Not Omnichannel

by Jason Wong  |  October 23, 2019

In March of 2018 I wrote a blog that multiexperience development has arrived. Since then, several analysts have published research reports to expand on what "multiexperience" means to various technologies...

Read more »

All Content Is Equal In the Eyes of the Law

by Marko Sillanpaa  |  October 22, 2019

One of the common misconceptions I hear from organizations is that they do not need to worry about records management. This is from both end-users and vendors. Once content has...

Read more »

Three Starting Points for Digitization

by Lane Severson  |  September 24, 2019

We've been trying to eliminate paper in business processes for a long time. Endless numbers of blog posts have been written, presentations delivered, and projects kicked-off and completed. And yet,...

Read more »

Why Build a Content Services Platform from Scratch?

by Marko Sillanpaa  |  September 17, 2019

I seem to get this question a lot these days from end users, vendors, and even friends wanting to be in the tech market.  “Why can’t I just build a...

Read more »

How CX Changes When Your Customer is a Thing

by Don Scheibenreif  |  August 29, 2019

  Digital society is emerging around us. It is the collection of people, organizations and things that are engaged in persistent digital interactions. What's more, Internet-connected things and ambient artificial...

Read more »

Comments: 1