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Want to Create Greater Customer Centricity? Start with Customer Language. (Part 2)

by Augie Ray

January 09, 2019

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Want to Create Greater Customer Centricity? Start with Customer Language. (Part 1)

by Augie Ray

January 07, 2019

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The Customer Experience Difference: Are Customers Loyal to Your Brand or Your Loyalty Program?

by Augie Ray

November 20, 2018

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Digital Transformation: No Pain, No Gain

by Augie Ray

October 05, 2018

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Customer Experience and the “Next Best Action” Dilemma

by Augie Ray

September 12, 2018

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Effortless Experience Is A Tool In Your Customer Experience (CX) Toolkit, Not A Goal

by Augie Ray

August 01, 2018

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What I Learned About Influencers and Advocates By Being One

by Augie Ray

June 06, 2018

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Beware the Customer Experience Case Study

by Augie Ray

May 21, 2018

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Leadership’s Essential Role in Customer Experience

by Augie Ray

March 27, 2018

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Our Hellish Voice-Activated Future

by Augie Ray

January 10, 2018