Gartner Blog Network

Arthur Villa
Research Director
10 years at Gartner
18 years IT Industry

Arthur Villa is a Research Director in Gartner's Managed Business and Technology Services team. Primary research coverage is intelligent automation services (IAS) and robotic process automation (RPA) targeted at product managers and product marketers in IT service providers. Read Full Bio

Are you really an RPA provider?

by Arthur Villa  |  February 25, 2019

RPA is a very hot topic (top 5 search term on and several RPA providers raised a combined $1b+ in 2018. Unsurprisingly, many other tech providers want to leverage RPA interest to attract prospects and investors. The problem? Few of these tech providers actually provide RPA solutions. Source: By Gartner’s definition, RPA requires […]

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Product Roadmaps – How much do you share?

by Arthur Villa  |  September 21, 2018

When used correctly, product roadmaps build alignment between product managers and key audiences like senior executives, sales, clients, key business partners, and developers.  Having a clear understanding of future release priorities helps these stakeholders plan appropriately. Source:   Gartner often sees technology and service provider (TSP) product roadmaps that don’t communicate the right information […]

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Hello world!

by John O'Leary  |  August 3, 2018

Welcome to Gartner Blog Network. Stay tuned for more developments in the Gartner Blog Network!

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