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Gartner Releases New FrontRunners and Future Schedule

by Anthony J. Bradley  |  February 6, 2017  |  1 Comment

We released 4 new FrontRunners quadrants last week. FrontRunners is a new content type targeted at helping small businesses make software purchasing decisions. For methodology and FAQ information see our FrontRunners page. 

On January 31 we released updates to the September 2016 FrontRunners quadrants for Help Desk, Applicant Tracking and Customer Relationship Management. We also released a FrontRunners quadrant for a new market… Learning Management Software. They are available to the general public through the Software Advice web site. You can find them below.

FrontRunners quadrant for CRM software products

FrontRunners quadrant for Help Desk software products

FrontRunners quadrant for Applicant Tracking software products

FrontRunners quadrant for Learning Management Software products


Here is a look at the new LMS FrontRunners.

FrontRunners for Learning Management, January 2017

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What is new with this set of FrontRunners quadrants? 

There are only two significant differences to the FrontRunners approach this time around. These changes did significantly alter the products considered.

  1. We tightened up our definitions of the markets covered. Originally, we were pretty broad in our definition of the markets for the four beta FrontRunners quadrants. Feedback confirmed our experience that the definitions for a few of the markets were too broad. So we defined a tighter set of core required functionality for these markets. So some products considered in the beta release no longer met the functionality inclusion criteria for the current release. We still included suites as well as pure play products if they offered the core functionality for that market.
  2. We collected a vast number of user reviews in the time between the September 2016 beta release and the current release. This meant that a) more products met the required minimum of 10 reviews inclusion criteria and b) in some cases there was a material change in the user ratings for a product.


In 2017, what additional markets are we planning on covering with FrontRunners quadrants?

We now have a 2017 plan for FrontRunners markets. This represents our current intentions and may change over time.



Any thoughts are always welcome.

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Anthony J. Bradley
10 years at Gartner
26 years in IT

Anthony J. Bradley is a group vice president in Gartner Research responsible for the research content that Gartner publishes through its three internet businesses (, and These responsibilities include creating and leading the research organization and infrastructure needed for the strategy formulation, planning, research, creation, editing, production and distribution of the content. He has four global teams of highly talented people who are advancing towards the world's greatest destination for content on how small businesses succeed through information technology.

Thoughts on Gartner Releases New FrontRunners and Future Schedule

  1. Dear Bradley,

    Are the frontrunners quadrants continued ? Is there a plan for a front runners quadrant on big data ?

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