Gartner Blog Network

Gartner Releases New FrontRunners and Future Schedule

by Anthony J. Bradley  |  February 6, 2017  |  1 Comment

We released 4 new FrontRunners quadrants last week. FrontRunners is a new content type targeted at helping small businesses make software purchasing decisions. For methodology and FAQ information see our FrontRunners page. 

On January 31 we released updates to the September 2016 FrontRunners quadrants for Help Desk, Applicant Tracking and Customer Relationship Management. We also released a FrontRunners quadrant for a new market… Learning Management Software. They are available to the general public through the Software Advice web site. You can find them below.

FrontRunners quadrant for CRM software products

FrontRunners quadrant for Help Desk software products

FrontRunners quadrant for Applicant Tracking software products

FrontRunners quadrant for Learning Management Software products


Here is a look at the new LMS FrontRunners.

FrontRunners for Learning Management, January 2017

Powered by Gartner Methodology



What is new with this set of FrontRunners quadrants? 

There are only two significant differences to the FrontRunners approach this time around. These changes did significantly alter the products considered.

  1. We tightened up our definitions of the markets covered. Originally, we were pretty broad in our definition of the markets for the four beta FrontRunners quadrants. Feedback confirmed our experience that the definitions for a few of the markets were too broad. So we defined a tighter set of core required functionality for these markets. So some products considered in the beta release no longer met the functionality inclusion criteria for the current release. We still included suites as well as pure play products if they offered the core functionality for that market.
  2. We collected a vast number of user reviews in the time between the September 2016 beta release and the current release. This meant that a) more products met the required minimum of 10 reviews inclusion criteria and b) in some cases there was a material change in the user ratings for a product.


In 2017, what additional markets are we planning on covering with FrontRunners quadrants?

We now have a 2017 plan for FrontRunners markets. This represents our current intentions and may change over time.



Any thoughts are always welcome.

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research


Anthony J. Bradley
13 years at Gartner
30 years in IT

Anthony J. Bradley is a Group Vice President in Gartner Research. In this role he leads global teams of analysts who research the emerging technologies and trends that are changing today's world and shaping the future. Mr. Bradley's group strives to provide technology product and service leaders (Tech CEOs, General Managers, Chief Product Officers, Practice Leads, Product Managers and Product Marketers) with unique, high-value research and indispensable advice on leveraging emerging technologies and trends to create and deliver highly successful products and services. Information technology now impacts pretty much every business function in all companies, all industries, and all geographies. Technology providers are critical to the technology and business innovation that will define the world of tomorrow. Innovation depends on technology providers. By helping them, we help the world.

Thoughts on Gartner Releases New FrontRunners and Future Schedule

  1. Dear Bradley,

    Are the frontrunners quadrants continued ? Is there a plan for a front runners quadrant on big data ?

Leave a Reply

Your email address will not be published. Required fields are marked *

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.