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Update on My "Cool Solutions" for Social Software Research

by Anthony J. Bradley  |  July 6, 2009  |  Submit a Comment

In February I posted on a new research project to accumulate social software implementation case stories. I have currently collected 175 case stories [a big thank you to all the user enterprises and vendors who have helped me in this endeavor]. I am not talking about surveys. I have examined (interviewed, captured, evaluated) each of these.

This is really turning into great research and I’m not quite done. I know I’m behind schedule but I think the quality will be well worth the wait. I have about 25 more to examine before I start publishing my findings.

It is not too late to participate but the window is closing. If you would like to participate then here are the details.

We prefer it if we can cite the name of your company and the products used, but this is not mandatory. With this research we are focusing more on value than technical details. We are looking to address the following questions:

  1. What is the business or mission challenge/opportunity addressed?
  2. How is social software being applied to the challenge/opportunity?
  3. What are the results and related business value?
  4. What social software technologies are employed?
  5. In general, what investments were required and how long did implementation take?

To participate please e-mail me at

research gmail email address  with the subject line “Gartner Cool Solutions with Social Software” and we can coordinate a discussion. If you are a vendor and are familiar with setting up Gartner vendor briefings then please contact our vendor briefings department

research VB contact  with Anthony Bradley as the desired analyst. You may excerpt this post for the body of the vendor briefing submission. 

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Anthony J. Bradley
10 years at Gartner
26 years in IT

Anthony J. Bradley is a group vice president in Gartner Research responsible for the research content that Gartner publishes through its three internet businesses (, and These responsibilities include creating and leading the research organization and infrastructure needed for the strategy formulation, planning, research, creation, editing, production and distribution of the content. He has four global teams of highly talented people who are advancing towards the world's greatest destination for content on how small businesses succeed through information technology.

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