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Update on My "Cool Solutions" for Social Software Research

by Anthony J. Bradley  |  July 6, 2009  |  Submit a Comment

In February I posted on a new research project to accumulate social software implementation case stories. I have currently collected 175 case stories [a big thank you to all the user enterprises and vendors who have helped me in this endeavor]. I am not talking about surveys. I have examined (interviewed, captured, evaluated) each of these.

This is really turning into great research and I’m not quite done. I know I’m behind schedule but I think the quality will be well worth the wait. I have about 25 more to examine before I start publishing my findings.

It is not too late to participate but the window is closing. If you would like to participate then here are the details.

We prefer it if we can cite the name of your company and the products used, but this is not mandatory. With this research we are focusing more on value than technical details. We are looking to address the following questions:

  1. What is the business or mission challenge/opportunity addressed?
  2. How is social software being applied to the challenge/opportunity?
  3. What are the results and related business value?
  4. What social software technologies are employed?
  5. In general, what investments were required and how long did implementation take?

To participate please e-mail me at

research gmail email address  with the subject line “Gartner Cool Solutions with Social Software” and we can coordinate a discussion. If you are a vendor and are familiar with setting up Gartner vendor briefings then please contact our vendor briefings department

research VB contact  with Anthony Bradley as the desired analyst. You may excerpt this post for the body of the vendor briefing submission. 

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Anthony J. Bradley
13 years at Gartner
30 years in IT

Anthony J. Bradley is a Group Vice President in Gartner Research. In this role he leads global teams of analysts who research the emerging technologies and trends that are changing today's world and shaping the future. Mr. Bradley's group strives to provide technology product and service leaders (Tech CEOs, General Managers, Chief Product Officers, Practice Leads, Product Managers and Product Marketers) with unique, high-value research and indispensable advice on leveraging emerging technologies and trends to create and deliver highly successful products and services. Information technology now impacts pretty much every business function in all companies, all industries, and all geographies. Technology providers are critical to the technology and business innovation that will define the world of tomorrow. Innovation depends on technology providers. By helping them, we help the world.

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