Gartner Blog Network

Stop your Data Quality Project and Start your Outcome-based Data Governance Program

by Andrew White  |  August 26, 2020  |  1 Comment

I spoke to a client recently who had this question:   “I need help to develop a survey to ask our employees around the company how they regard the various subjective metrics tied to data quality.”

The question got more curious.  Apparently, the executive leadership including COO in the business was asking for definitions and progress on defining and measuring subjective measures of data quality.  This was curious since in many other cases business executives tend to ask about impact; lower down the organization you get into concrete measures of data quality, and maybe even esoteric arguments about subjective measures.

I advised the client I don’t cover data quality in detail and that I know who does; and I was not sure that we have published any survey tools for such a task.  But I offered a thought to the client: Why bother with all that work?

I went on: What if the subjective measures all get scored or rated at 100%?  What does the COO learn from this? The client responded that this was indeed a real good question.

I followed up: The data quality metrics being looked at seemed devoid of reference to anything other than a need to focus on data quality; and how to get more use out of some recently invested technology.  I noted: If these metrics were all at 100%, what happens to their importance if the outcome of the business fails?  What then?  What was the point of the data quality work?

I explained to the client:

  • Stop this bottom up data-focused work.  Starting, being focused on, and ending with data in mind is a dead end.  You might die on the vine trying to define and justify so many data quality metrics.  There might be a change in leadership or business performance and the whole project will get shut down anyway since no one could work out the value add anyway.
  • Start with an outcome-based data governance program that:
    • Embed the work of governing data (this includes the needed DQ policies) in prioritized business outcomes/challenges/opportunities
    • From this, you identify the least amount of data that drives the most important outcomes
    • Work on the least amount of data quality for the least amount of data driving those outcomes
    • Iterate (to learn more about what data matters most, and least)

The client agreed this was the “more mature” approach they wanted to take.  “More mature?” I queried.  This Is not about being the most mature.  This is about getting started with a winning approach.  The other rarely ever works, and unlikely conditions have to persist for unnatural lengths of time.    You will never get to 100% data quality and nor do you need it.  If the mission of the organisation and the associated outcomes do not drive data quality or data governance, the likelihood of failure is beyond significant.

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: data-and-analytics-governance  data-quality  data-stewardship  

Andrew White
Research VP
8 years at Gartner
22 years IT industry

Andrew White is a Distinguished Analyst and VP. His roles include Chief of Research and Content Lead for Data and Analytics. His main research focus is data and analytics strategy, platforms, and governance. Read Full Bio

Thoughts on Stop your Data Quality Project and Start your Outcome-based Data Governance Program

  1. Edith Ohri says:

    Another option is to identify the data content and focus on the interesting phenomena. Who says you have to relate to all of the data clusters?
    – Edith
    Home of GT data mining

Comments are closed

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.