by Andrew White | May 29, 2019 | Comments Off on Become Kinder with Gartner’s Business Value Pyramid
A common and often intractable question we hear from clients all the time is, “how can I show a link between data and a business or organizational outcome?” I personally hear this 2 or 3 times a day when I take inquiries. The question sounds so innocent and simple yet it has been a real challenge for a number of years.
Unrelated, I was reading my US print edition of the Wall Street Journal today and I saw a book review for “Range” by David Epstein. The book concerns the different approach and results between generalists and specialist; the example given was comparing sports-stars who started young in life (the specialists) versus those that started later in life (the generalists).
The book review mentions a learning environment that is explored in the book. Some sports offer “kind” learning environments where patterns exist and can be perceived quite easily and accurate feedback is given quickly. “Wicked” learning environments are those where the reverse takes place. Chess and golf are held up as “kind” learning environments and most of life is described as “wicked”.
So what has this to do with data, analytics, and our business value pyramid? Well, when you use the Business Value Pyramid you are implementing a kind learning environment. You are able to contextualize a business problem in terms business users are familiar with, and you can translate it in a discussion about a businesses process change, a business application that supports that change, and the data that is used in that application. The feedback as to, “Are you on point?” is real, clear, and quick. So the idea is the toolkit helps convert what seems like a wicked problem into a kind problem.
Let’s be kind to each other…Use Gartner’s Value Pyramid to Connect Data and Analytics to Business Value.
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