Gartner Blog Network


The Business Value of IT

by Andrew White  |  June 27, 2018  |  2 Comments

I remain perplexed as to why we (the wider “we”) know so little about how investments in information and technology drive business value.  In a brand new survey of Gartner’s research circle, we determined that the vast majority of organizations struggle to demonstrate the value of their information and technology investments.  Just today I saw to pending client inquiries where clients were looking for tools the techniques to respond to questions from their senior business leaders to show what all that IT money has done for their business.

Here is a summary of the new survey findings: https://circle.gartner.com/BVIT-Analytics

Our survey that focused on the business value of data and analytics completed early this year.  We published a note that covered some of the main findings here: Survey Analysis: Where to Target Your Data and Analytics Investments to Improve Business Value.  You will notice some similarities: many firms are not good at demonstrating business value of IT; many don’t even try.

This whole topic, how to measure the value and impact of information and technology, on how firms operate, is pretty important!  Though the surveys mentioned in this blog look at very granular, firm-level data, the findings in the aggregate level, at industry level, are just as troubling.  So much has been published on the lack of clear line-of-sight between IT investments and improve productivity. See:

Whatever our situation and whatever our survey’s tell us, we will all be watching this space closely for many years to come.  There is a lot that rides on this stuff.

Category: business-value  data-and-analytics  it  

Andrew White
Research VP
8 years at Gartner
22 years IT industry

Andrew White is a research vice president and agenda manager for MDM and Analytics at Gartner. His main research focus is master data management (MDM) and the drill-down topic of creating the "single view of the product" using MDM of product data. He was co-chair… Read Full Bio


Thoughts on The Business Value of IT


  1. Doug Laney says:

    Paul Strassmann wrote book after book on this, but in the end pretty much failed to ascribe economic value to IT. I think if he had assessed the “I” and the “T” separately, he might have gotten somewhere.

  2. Markian says:

    Unless you’re running on the same mainframes from the 1970’s, you can expect to be consolidating functionality of systems in a cyclic pattern every x number of years. In which case, what is the minimum repeating cost of this IT environment? Potentially the cloud promises to deliver such an outcome, but as we have seen we with technology such as DVD, what appears to be an ever lasting solution hasn’t been thoroughly tested to last forever.



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