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Spotlight on Oracle: Virtual Customer Assistants, Blockchain and ERP

by Andrew White  |  December 11, 2017  |  Comments Off on Spotlight on Oracle: Virtual Customer Assistants, Blockchain and ERP

Spotlight on Oracle – Highlights new research that covers or relates to Oracle.  For an overall view of Oracle, check out the new Oracle Vendor Rating.

Lynn Robison and Sanjeev Mohan just published Evaluating Blockchain for Enterprise Data and Decentralized Applications.

Blockchain is potentially groundbreaking with its ability to record decentralized transactions across business boundaries. But technical professionals need to know if blockchain is ready for the enterprise and in what situations blockchain might be a suitable approach.

Denise Ganly and Paul Saunders just published Should You Change ERP Vendors?

As postmodern ERP adoption continues, more organizations are questioning their commitment to monolithic vendors. CIOs should objectively assess the root causes leading their organizations to consider switching vendors and only switch if it drives positive business outcomes.

Brian Manusama and Guneet Bharaj just published the Market Guide for Virtual Customer Assistants.

Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions.

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Category: gartner-research  oracle  

Andrew White
Research VP
8 years at Gartner
22 years IT industry

Andrew White is a Distinguished Analyst and VP. His roles include Chief of Research and Content Lead for Data and Analytics. His main research focus is data and analytics strategy, platforms, and governance. Read Full Bio

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