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Just Say No to Phone Bloat

by Andrew Lerner  |  June 8, 2018  |  Submit a Comment

Note: This is a guest blog by Katja Ruud

Enterprises often offer employees a large set of voice applications and services such as a fixed phone, a mobile phone, unified communication service, a workstream collaboration solution, a meeting solution and so on. We’ve all witnessed this when someone really wants to get ahold of you and they call, text, IM, email you (and more) within a brief period.

However, in many cases this is simply overkill – many employees have what they need but many also have more than they need. This wastes money, decreases productivity and is generates additional costs. For many employees, they’ll only need a mobile device (with minutes) and a meeting solution. Yep, that’s all some users really need.

From a financial perspective alone, our research showed that between 27% and 55% of existing voice costs can be removed which would means savings of up to € 500,000 per year for a 1500 employee company. One of the reasons behind this is because more and more calls are now planned, and we have a prediction about this: By 2021, 90% of voice calls in the digital workplace will be planned, up from less than 50% in 2017.

Now, is this relevant to all users, in all organizations, in all geographies? No, of course not. But we believe the vast majority of enterprises and organizations around the world have some excess to take out somewhere. To help determine when, where and for which users, duplication of services can be reduced and significant costs saved, we just published The Mobile Phone Is the Only Phone the Digital Workplace Employee Needs! In this best practice we describe in more detail how to go about this in reality and illustrate the opportunity with calculations. Hope you will recognize this opportunity as we do!




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Category: guest-blog  it-cost-optimization  just-published  technology-and-emerging-trends  

Tags: phone  uc  voice  

Andrew Lerner
Research Vice President
6+ years at Gartner
21 years IT Industry

Andrew Lerner is a Vice President in Gartner Research. He covers enterprise networking, including data center, campus and WAN with a focus on emerging technologies (SDN, SD-WAN, and Intent-based networking). Read Full Bio

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