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NetOps 2.0

by Andrew Lerner  |  February 16, 2017  |  2 Comments

In Networking, we’re all sick of hearing it… it generally goes something like this:  “The network is the long pole in the tent, I can spin up VMs or go to the public cloud in minutes, but it takes days/weeks to get the network (i.e., VLANs/ACLs/Firewalls) configured”. While easy to complain, this is a difficult thing to fix, as it requires technology, process, and people changes.

Networks need to be more agile, we need to overcome network incrementalism, re-think how to manage risk/downtime, and make our networks more Googley. We’ve published on this topic several times, and we are now slapping a term on this much-needed shift.  We are calling it (…wait for it…) Netops 2.0, in the hopes that putting a brand on it will increase awareness and accelerate the required investments in a Netops 2.0 direction.


You could argue that other terms capture this essence already, but I will argue they don’t.  DevOps is too broad, while SDN is product-centric and means everything and nothing at the same time. Some of the key guiding principles behind a NetOps2.0 mindset include

  • Networks must be Agile, not Fragile
  • Automation by default, manual by exception
  • Tools should be used proactively, not just reactively
  • Risk should be managed, not avoided
  • API > CLI
  • That’s the way we’ve always done it can get you fired

There are several key steps in transitioning towards Netops2.0, including embracing network automation, using network analytics tools proactively (we have the technology), and then (longer-term) looking at Intent-based networking and algorithmic IT Ops. Here’s the link to the full research, led by my colleague Sanjit Ganguli (or, as spell check prefers to call him, Scanjet):

NetOps 2.0: Embrace Network Automation and Analytics to Stay Relevant in the Digital Business Era

Summary: Today’s network operations teams will require a significant skills shift to take advantage of advances in network automation and analytics and to meet the demands of digital business needs. I&O leaders must champion a paradigm shift to NetOps 2.0 to stay relevant.

Regards, Andrew


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Category: culture  intent-based-networking  just-published  networking  staffing  

Tags: intent  netops2-0  network-analytics  network-automation  

Andrew Lerner
Research Vice President
6+ years at Gartner
21 years IT Industry

Andrew Lerner is a Vice President in Gartner Research. He covers enterprise networking, including data center, campus and WAN with a focus on emerging technologies (SDN, SD-WAN, and Intent-based networking). Read Full Bio

Thoughts on NetOps 2.0

  1. Absolutely! Assessing your culture, people and processes is a great place to start. Tech alone won’t unlock the value or streamline operations.

    Have done many ‘Performance Matters’ workshops with multiple departments attending, and unfortunately Network and Security teams seem to be key constraints for most businesses – especially larger orgs.

    Great article, would love to help drive momentum around this effort.

  2. We like your view. Especially your IBN view in 4 points. Spot on.

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