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Network Code Upgrades are like Going to the Dentist

by Andrew Lerner  |  October 13, 2014  |  Submit a Comment

After discussing network code upgrades internally, there are some eerie similarities with going to the dentist. While all networking vendors claim the process to perform code upgrades is easy and straightforward (and yes, some vendors do this better than others), the process is often way more cumbersome than it should be. Gartner clients frequently cite this as a pain point and I’ve personally lived this as well. Here are 6 similarities between network code upgrades and a visit to the dentist (Sorry Dr. B).

  1. You have to schedule it weeks (if not months) in advance, and fill out a questionnaire/form before you can start.
  2. They are never fun and usually somewhat painful.
  3. They are supposed to take 20-30 minutes, but in reality are usually more than an hour.
  4. They are unavoidable – you have to do them at some point or you’ll have major problems.
  5. During the event, you usually uncover something else that is wrong (or at least “interesting”), which must be fixed/investigated in a subsequent visit.
  6. If you find something really really wrong, it will require more visits and more money to fix.

Comments including war-stories and other similarities welcome.

PS – Growing up, my orthodontist’s name was Dr. Bonebreak…you cannot make something like that up.

Regards, Andrew

Category: networking  

Andrew Lerner
Research Vice President
4 years at Gartner
19 years IT Industry

Andrew Lerner is a Vice President in Gartner Research. He covers enterprise networking, including data center, campus and WAN with a focus on emerging technologies (SDN, SD-WAN, and Intent-based networking). Read Full Bio




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