Maintenance and support costs on networking gear (i.e., router/switch/ADC/WOC etc.) are way more expensive than most people realize. In fact, for certain types of equipment, support/maintenance costs are significantly higher than the initial capital cost over a five year life-cycle. The good news is that there are several ways to reduce and/or optimize this expenditure, and we published (updated, actually) research on it this week:
How to Reduce Network Equipment Maintenance Costs, http://www.gartner.com/docshare?resId=2738018. Overall, of the four biggest cost-saving tactics identified in this note, some clients do a few of these things, but very few do them all. A few snippets from the report…
- There are 5 support models you can use, ranging from manufacturer-branded to self-sparing.
- One size (of support) does not fit all (equipment).
- Limited lifetime warranties are available from several equipment vendors, and make sense in many instances, but not all.
- As SDN and other disruptive networking paradigms evolve (i.e., White-Box Switching, Disaggregation), new networking support/maintenance models consequently emerge.
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