Almost every day I either read an article, or hear from a client or discuss with a colleague about “digital government”. Every single jurisdiction has or is in the process of cranking up a digital plan of some sort, or is in the middle (or better the beginning) of its implementation.
As I sift through countless documents, statements, white and green papers, I can’t help notice the parallel between digital government and what used to be called e-government. Verbiage like “citizen-centric”, bridging the digital divide, enhancing collaboration and joined activity in the back office are all areas that we saw in well-reputed e-government plans and that we are seeing again in digital plans.
There are different reasons for this.
The most mundane is that the generation of “new kids on the blocks” who are put in charge of “digital” in some jurisdiction were still at college or high school during the eGov days, and they are living this adventure as if it were all new.
Another, more serious reason might be that technology is pervasive today among citizens and businesses, and principles like “digital first” make much more sense than 10 years ago.
A third reason is a recognition that e-government has failed or at least fell short of expectations, and must be re-branded, with new roles that may have a better time than their predecessors to achieve the desired outcomes.
Whichever the driver, it is important to avoid wheel reinvention. It is true that today we have cloud, big data, pervasive mobility. However the fundamental reasons why some of those earlier endeavors failed are still there, in the cross-agency and cross-tier governance challenges, in the lack of maturity in managing an evolving base of service providers, in the lack of key technology skills inside the public sector, in the weight and complexity of legacy application and infrastructure.
Replacing “e” by “digital” won’t take us very far, unless we start taking a close look at where previous programs failed or stumbled, and understand the fundamental differences that new technologies bring to the table in terms of architectures and ownership of data, services and assets. The irony is that while data is taking center stage (think about open data, big data, social data), the CIO role (where “I” stands for Information) gets challenged and repurposed or replaced by Chief Digital Officers and the likes.
If digital government is a just a rebranding of e-government and Chief Digital Officers just a front-office focused version of the CIO, I suspect we won’t get much more from digital government than we did from e-government.
View Free, Relevant Gartner Research
Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.Read Free Gartner Research
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.