I do live in Italy and I do work for a US company, spending most of my professional time with US colleagues and clients. They are very different countries, with very different histories, attitudes, weight on the international scene, entrepreneurship, levels of corruption and tax evasion, efficiency of machinery of government, and so forth.
Yet, I found remarkable similarities between the Digital Government Strategy that the US published a few weeks ago, and the Measures for Sustainable Growth (text in Italian) issued at the end of last week by the Italian government.
The former covers four main areas (information-centricity, customer-centricity, shared platform, security and privacy) and lays the foundation for a radically different way in which government applications and services will be developed, focusing on leveraging data through web API, on building reusable and interoperable web services, on separating a data, a platform and a presentation layer to allow services to be deployed through the most convenient channel to their consumers. What is better, It does not look just at citizens as consumers of government services, but also at employees, finally venturing in the employee-centric space that I have been advocating for for quite some time.
The latter covers a much broader ground than just technology, by introducing measures for employment, family support, boosting the construction sector, enterprise access to capital, infrastructure investments, energy, urban development, and more. One of the measures is the creation of the Agezia Italia Digital (Digital Italy Agency), resulting from the consolidation of three previously distinct entities. the agency is tasked with (1) coordinating policies and strategies for the deployment of innovative technologies in government, (2) optimizing government IT spending across tiers of government. After the intense discussions about a Digital Agenda and with the extraordinary challenges that the country is facing, the outcome is rather underwhelming.
Although the US Digital Strategy is a well-rounded, 36-page document while the Italian reference to the Digital Italy Agency takes only four paragraphs, they share a focus on tools, processes and organizations, rather than clear and concrete objectives.
The US strategy establishes a long-awaited Digital Services Innovation Center as a branch of GSA, as well as a Digital Services Advisory Group. Many of the actions listed in the document, which has a remarkably short time horizon of just one year, have to do with roles of support organizations, be they the Federal CIO Council, NIST, GSA or the likes. Agencies are requested to identify customer-centric services to be developed with the new approach, which may arguably trigger a compliance effect, not dissimilar from what happened with the Open Government DIrective and the Cloud-First Policy.
The newly-established Italian Agency will be most likely fighting for a budget, and I guess that quite a few consultants and local service providers are already queuing to provide their advice and possibly steering spending. The lack of an explicit objective about what the Agency should accomplish, which major problems it should help tackle, and how it would sort through priorities, already cast doubt about its effectiveness. Of course such level of detail would not be possible in such a broad decree. but I would have expected at least a few words giving the Agency some better sense of direction than “get your acts together”.
Despite the profound differences in breadth and depth of these two initiatives, they reveal an inclination to focus on how to do things rather than on what things need to be done. One could argue that, without clearly establishing support structures and methods, sustainable change would not be possible. My answer is that without a clear target, support structures and methods are hardly sustainable.
Read Complimentary Relevant Research
Predicts 2017: Artificial Intelligence
Artificial intelligence is changing the way in which organizations innovate and communicate their processes, products and services. Practical...
View Relevant Webinars
CES, held in Las Vegas each January, is the major yearly showcase for personal devices, apps and services that will make their way into...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.