Gartner Blog Network

Posts from Date:   2010-9

Italy Vs. Apple: Government 2.0 Requires Some Sense of Humor

by Andrea Di Maio  |  September 30, 2010

I always balk at government news coming from my country, and this one is no exception. It appears that our minister for tourism is asking Apple to remove an iPhone application called What Country because it would offend the country’s dignity by using stereotypes like pizza, mafia and scooters (see article from Telegraph). She also […]

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When There is Nothing Else Left Than Cutting Costs

by Andrea Di Maio  |  September 29, 2010

I have visited five European countries in the last two weeks, meeting over 50 clients, and almost every single conversation has been either about how to reduce costs or about how to deal with specific technical or organizational challenges in a cost-constrained environment. This is not totally new, as several jurisdictions have been under pressure […]

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Do CIOs Really Get Social Media?

by Andrea Di Maio  |  September 28, 2010

Last Friday I attended the Gartner EXP Forum in Venice, where a group of Italian CIOs met for a couple of days to discuss trends, issues and priorities with Gartner analysts. I had the pleasure to run the opening session, which was a panel with three executives: the CIO from a consumer-facing enterprise in the […]

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eParticipation in Europe: Living in a Bubble?

by Andrea Di Maio  |  September 24, 2010

On September 23rd I took part in the last summit held in Hamburg by the PEP-NET project, an initiative funded by the EU to network experts in the field of e-participation across Europe. My role was to listen to two of the keynote speeches and then lead into a Q&A session. Panelists were Thanassis Chrissafis […]

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From e-government to a-govermment

by Andrea Di Maio  |  September 23, 2010

Yesterday I met with a government-funded organization that develops innovative e-government solutions for various departments, through a combination of national and European funding schemes. Earlier I had also discussed with a central agency in charge of common architectures and interoperability. The topic of both conversations was how to evolve their mission and strategic objectives recognizing […]

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Government 2.0 Requires Perpetual Beta

by Andrea Di Maio  |  September 22, 2010

In a conversation with the CIO of a parliamentary organization, I discussed the role of social software in supporting some or most of the parliamentary processes, both purely internal to the organization, and involving specific external stakeholders (such as union representatives, university professors, domain experts, and so forth). While it appears that some of these […]

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Open Government as a Means to Shake the IT Suppliers Landscape

by Andrea Di Maio  |  September 21, 2010

I had dinner with the CIO of a large government organization, where – in spite of substantial IT investment and a healthy IT spending per employee – the use of IT is very low. This is partly due to the relatively high average age of employees and a rather senior top and middle management, which […]

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Rome: Caput Mundi, but Not in Customer Service

by Andrea Di Maio  |  September 20, 2010

I landed in Rome, the beautiful capital city of my country, about two hours ago. I went to the taxi rank and, as usual, I took the first taxi in line. The driver made a joke which I would have understood just minutes later telling me “I can see you are in a hurry”. Actually […]

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Reminder: Take Our Government Research Survey by September 24th

by Andrea Di Maio  |  September 16, 2010

As I said in a previous post, we are currently collecting input to shape the Gartner Government Research Agenda for 2011. All it takes is to respond to this online survey, which asks three very simple questions: What are your top three technology issues for 2011? What are your top three IT management issues for […]

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Do Government Clouds Make Any Sense?

by Andrea Di Maio  |  September 16, 2010

Cloud computing remains a hot topic for our government clients, judging from the amount of client conversations we have on this. I ran a webinar on this topic about a week ago, and there were hundreds of attendees (replay available here). After endless debates on terminology, industry seems to have agreed on the terms used […]

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