Blog post

Gartner Launches Open Government Maturity Model

By Andrea Di Maio | June 28, 2010 | 2 Comments

open government data

Last Friday we published the new Gartner Open Government Maturity Model, which is available to our clients.

It provides government CIOs and strategic planners with a framework to measure the maturity level of their organization’s capabilities to effectively and efficiently engage constituents and other stakeholders in transforming service delivery and operations.

It should be used as a key tools in managing the direction of an open government and government transformation program. It consists of five levels, ranging from scenarios in which organizations are unaware of or denying the pressure for socialization and commoditization of processes, data and services, through to higher levels in which open government becomes a funded, enterprisewide strategy covering all relevant aspects of stakeholder engagement.

The ultimate level of maturity is where constituent engagement fuels service and operation transformation, leading to measurable and foreseeable improvements in the effectiveness and efficiency of government action.

The five levels are illustrated in the picture below.


The research note describes the characteristics of each maturity level in terms of:

  • which element of public value is most important: citizen service? operational efficiency? alignment with agency mission?
  • the balance between the use of government-controlled media (such as own web site or own Facebook page) and engagement on third party communities;
  • who should be in charge for open government in the organization (and I am sure quite a few will be surprised about our suggestions here):
  • what technologies are most relevant;
  • the attitude toward participation of employees to external social networks;
  • the main purpose of and drive for open government.

We will socialize this model in forthcoming events and are looking forward to comments from our clients and the broader open government community in the coming weeks.

The Gartner Blog Network provides an opportunity for Gartner analysts to test ideas and move research forward. Because the content posted by Gartner analysts on this site does not undergo our standard editorial review, all comments or opinions expressed hereunder are those of the individual contributors and do not represent the views of Gartner, Inc. or its management.

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  • Steve Ardire says:

    what technologies are most relevant ?

    What’s missing from your Open Government Maturity Model is
    aggregating & mapping open datasets into useful structured open semantic frameworks where data is put “in context” and data relationships can maintained “in context” ( the hard part )

    For more see…

    Domain-specific Instantiations Based on the Open Semantic Framework

  • I’d be interested to see what the research notes add but first thought’s were Sherry Arnstein’s Ladder of Participation from the ’60’s. The approach to social networks will be interesting with 90% of local govt in the UK quoted as blocking them…