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Gartner Launches Open Government Maturity Model

by Andrea Di Maio  |  June 28, 2010  |  6 Comments

Last Friday we published the new Gartner Open Government Maturity Model, which is available to our clients.

It provides government CIOs and strategic planners with a framework to measure the maturity level of their organization’s capabilities to effectively and efficiently engage constituents and other stakeholders in transforming service delivery and operations.

It should be used as a key tools in managing the direction of an open government and government transformation program. It consists of five levels, ranging from scenarios in which organizations are unaware of or denying the pressure for socialization and commoditization of processes, data and services, through to higher levels in which open government becomes a funded, enterprisewide strategy covering all relevant aspects of stakeholder engagement.

The ultimate level of maturity is where constituent engagement fuels service and operation transformation, leading to measurable and foreseeable improvements in the effectiveness and efficiency of government action.

The five levels are illustrated in the picture below.


The research note describes the characteristics of each maturity level in terms of:

  • which element of public value is most important: citizen service? operational efficiency? alignment with agency mission?
  • the balance between the use of government-controlled media (such as own web site or own Facebook page) and engagement on third party communities;
  • who should be in charge for open government in the organization (and I am sure quite a few will be surprised about our suggestions here):
  • what technologies are most relevant;
  • the attitude toward participation of employees to external social networks;
  • the main purpose of and drive for open government.

We will socialize this model in forthcoming events and are looking forward to comments from our clients and the broader open government community in the coming weeks.

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Category: open-government-data  

Tags: open-government  

Andrea Di Maio
Managing VP
19 years at Gartner
33 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies, open government, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio

Thoughts on Gartner Launches Open Government Maturity Model

  1. […] This post was mentioned on Twitter by Justin C. Houk, Andrea DiMaio, Bob Walker, Ibrahim Elbadawi, open3gov and others. open3gov said: RT @AndreaDiMaio Gartner Launches Open Government Maturity Model – #gov20 #opengov #ogov #egov […]

  2. […] see from Andrea Di Maio’s blog that Gartner have published their “Open Government Maturity Model”. A similar piece of work that Gartner did around eGovernment a decade ago was often seen as the […]

  3. Steve Ardire says:

    what technologies are most relevant ?

    What’s missing from your Open Government Maturity Model is
    aggregating & mapping open datasets into useful structured open semantic frameworks where data is put “in context” and data relationships can maintained “in context” ( the hard part )

    For more see…

    Domain-specific Instantiations Based on the Open Semantic Framework

  4. I’d be interested to see what the research notes add but first thought’s were Sherry Arnstein’s Ladder of Participation from the ’60’s. The approach to social networks will be interesting with 90% of local govt in the UK quoted as blocking them…


  5. […] Government model Andrea Di Maio announced on June 28 2010 the publication by Gartner of their Open Government Maturity Model. I don’t have access to the research note and he states that they will […]

  6. […] Gartner launched an open government maturity model. […]