Gartner Blog Network


A Christmas Wish List for Government 2.0

by Andrea Di Maio  |  December 24, 2009  |  7 Comments

It’s Christmas eve and kids (as well as many grown-ups) make their late wishes, hoping that Santa Claus will listen to them and make their dreams come true under their Christmas tree.

As I am busy with last-minute shopping and hours-long packing, I thought I’d share a few wishes for government 2.0, who is like a toddler, articulating his first words and moving his first steps. For sure he can become a really smart kid, but he needs to get the right toys for Santa to develop his real potential.

So here is my very personal wish list for government 2.0 around the world

  • Less vision and more execution. We have spent enough time telling other people and ourselves what government 2.0 is about. It is time to make it happen.
  • Less talking and more listening. Most of what we have seen so far, especially after the change of administration in the US, is the power of social media as a tool for government to talk at people, and much less as a tool to make government listen to people. It is time to engage governments on citizens’ turf and not the other way around.
  • Less institution and more employee. There has been enough effort on thinking about social media strategies for departments, agencies and entire jurisdictions. It is time to focus on how to empower employees to extract value for tools and networks.
  • Less open data and more open dialogue. Flooding people with public data makes sense only if this really leads to engaging them, rather than empowering the usual suspects (associations, activists, NGOs, etc). It is time to measure the total cost of ownership and the total value of opportunity of open government data.
  • Less barcamps and more bars. A few years ago I read a signpost in the north of Italy that said “Less Internet, more Cabernet”. I guess it referred to the risk that people stop socializing in physical places, such as pubs, because of the excessive time spent on the Internet. It is time for the debate on government 2.0 to move from barcamps and govcamps, to places where people already debate what they care about, be they Facebook groups or the soccer field where their kids are playing on a Sunday.

I do realize that some countries, like mine, have not yet given birth to government 2.0 and there is indeed a high risk of miscarriage. For them, my wish is that they realize soon enough that social networks won’t go away, and they’d better figure out soon how to deal with them, rather than being taken by surprise.

Merry Christmas to you all and your families.

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: social-networks-in-government  web-20-in-government  

Tags: government-20  open-government-data  

Andrea Di Maio
Managing VP
19 years at Gartner
33 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies, open government, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio


Thoughts on A Christmas Wish List for Government 2.0


  1. […] This post was mentioned on Twitter by govwiki, Andrea DiMaio. Andrea DiMaio said: A Christmas Wish List for Government 2.0 – http://bit.ly/4UoDj8 #gov20 #opengov […]

  2. Social comments and analytics for this post…

    This post was mentioned on Twitter by AndreaDiMaio: A Christmas Wish List for Government 2.0 – http://bit.ly/4UoDj8 #gov20 #opengov…

  3. Nick Jones says:

    Sadly, like many toddlers, the infant Government 2.0 tends to spend more time playing with the wrapping paper than the presents.

  4. Smart post. RTed it on Twitter for you.

  5. […] A Christmas Wish List for Government 2.0 (tags: christmas 2010predictions predictions gov20 government) […]

  6. Jed Sundwall says:

    Duly noted. We’ll see what USA.gov and GobiernoUSA.gov can do to get you what you want this year.

  7. […] werken in stilte maar zonder die initiatiefrijke ambtenaren komt er van al die plannen niks terecht!A Christmas Wish List for Government 2.0Vervolgens: wat zou Di Maio graag zien voor overheid 2.0 in het komende jaar:Ideeën zijn er genoeg, […]



Comments are closed

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.