Gartner Blog Network

Government 2.0: Damned If You Do, Damned If You Don’t

by Andrea Di Maio  |  December 4, 2009  |  4 Comments

While I keep reading enthusiastic tweets from all the government 2.0 believers that jump from event to event across North America to praise a new dawn coming, I feel compelled to highlight some of the early signals that this is going to be a much rougher ride that many barcampers actually think.

In earlier posts (see here, here and here)  as well as in a presentation I gave at our Symposia in Orlando and Sydney I warned about the downsides of transparency and open government. Over the last fifteen months I have met several clients who get the concept of open government very clearly, who totally agree that the more data, the better, but also realize that if something goes wrong because data is not accurate or up-to-date or just because it gets mashed up the wrong way or even maliciously, government (and they personally) will be held accountable.

I have been writing about the so-called “asymmetry of government 2.0”, i.e. the fact that governments take a one-way approach only to government 2.0 (data from government to citizens and engagement from citizens to government), losing sight that that information and engagement flow in the opposite direction too (information is created elsewhere that government need to be aware of, and government employees engage with external communities).

I have been telling clients that gathering information from external communities and sending employees into those communities is key to successful and sustainable engagement, and here comes the proof that this may be fraught with risks too.

In fact, an article on Computerworld mentions that

the Electronic Frontier Foundation (EFF) and the University of California, Berkeley’s Samuelson Clinic have filed a lawsuit (PDF document) against six government agencies, seeking information on their use of social networking sites for data collection and surveillance.

Of course this refers mostly to what organizations like the Department of Homeland Security and the National Security Agency do, as their interest in social media sounds like they are “spying on us” (which – I would argue – is part of their mission anyhow). On the other hand, agencies dealing with social services, health care, tax and revenues and the likes that look for information in external community are equally vulnerable to legal action or – in any case – negative reactions by civil liberty organizations as well as individual citizens.

So the bottom line for government 2.0 sounds like “damned if you do, damned if you don’t”.

I know that examples like this provide further ammunition to naysayers to slow down or resist innovation. But this is something that will happen anyhow. The emergence of a deep disconnect with citizens who self-organize using social media, the inability to identify early enough patterns that indicate a need for change, an inadequate response to the demands of new generations of government employee, are all much greater risks than the occasional incidents along the way.

What is key here is to be as transparent as possible in communicating why and how government organizations are seeking for engagement, to let people know that government is reaching out not to spy or oversee, but to connect, as much as possible on citizen’s turf and on citizen’s terms.

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: social-networks-in-government  

Tags: government-20  

Andrea Di Maio
Managing VP
19 years at Gartner
33 years IT industry

Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies, open government, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio

Thoughts on Government 2.0: Damned If You Do, Damned If You Don’t

  1. […] This post was mentioned on Twitter by Ingrid Koehler and Rolf Luehrs, Andrea DiMaio. Andrea DiMaio said: Government 2.0: Damned If You Do, Damned If You Don’t – #gov20 […]

  2. Tim Hartman says:

    Great post. There are cultural considerations within the U.S. government as well. You should check out the Nextgov survey on Gov 2.0 concerns. We surveyed U.S. federal managers for their take on Open Government initiatives. Most interesting finding, in my opinion: Over 50% of federal managers think that no more data should be available to the public than is currently available.
    Here is the link to it:

  3. […] but actually they both are accurate reports (although with some added emphasis). As I wrote in an earlier post, government 2.0 is something that needs to be tackled, although it is fraught with risks. It is not […]

  4. […] 14 Likes How a Web Design Goes Straight to Hell – The Oatmeal 9 Likes Government 2.0: Damned If You Do, Damned If You Don’t 6 Likes 10 Web trends to watch in 2010 – As 2009 draws to a close, the […]

Comments are closed

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.