I have just published a note that provides Gartner definition of Government 2.0 as the use of IT to socialize and commoditize government services, processes and data.
While there is a research note (access for clients only) explaining the definition in some detail, I want to provide the main highlights here.
The socialization of information has multiple facets (government to citizens, citizens to government and government to government) and the boundaries between these facets are increasingly blurred. The next step will be the socialization of services and processes by engaging individuals and communities to perform part of existing government processes or transform them by leveraging external data and applications.
Commoditization – which has already started with consolidation and shared services to reduce the diversity of infrastructure and horizontal application – will gradually move toward services and business processes.
Government 2.0 has seven main characteristics:
- It is citizen-driven.
- It is employee-centric.
- It keeps evolving.
- It is transformational.
- It requires a blend of planning and nurturing.
- It needs Pattern-Based Strategy capabilities.
- It calls for a new management style.