I have just published a note that provides Gartner definition of Government 2.0 as the use of IT to socialize and commoditize government services, processes and data.
While there is a research note (access for clients only) explaining the definition in some detail, I want to provide the main highlights here.
The socialization of information has multiple facets (government to citizens, citizens to government and government to government) and the boundaries between these facets are increasingly blurred. The next step will be the socialization of services and processes by engaging individuals and communities to perform part of existing government processes or transform them by leveraging external data and applications.
Commoditization – which has already started with consolidation and shared services to reduce the diversity of infrastructure and horizontal application – will gradually move toward services and business processes.
Government 2.0 has seven main characteristics:
- It is citizen-driven.
- It is employee-centric.
- It keeps evolving.
- It is transformational.
- It requires a blend of planning and nurturing.
- It needs Pattern-Based Strategy capabilities.
- It calls for a new management style.
View Free, Relevant Gartner Research
Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.Read Free Gartner Research
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.