Gartner Blog Network

Posts from Date:   2017-12

Sales Information Services is now Data Intelligence Solutions for Sales

by Adnan Zijadic  |  December 4, 2017

As part of an expanding CRM sales agenda under our application leaders team at Gartner, we have since undertaken the effort to cover a market we used to call “Business Information Services for Sales or Sales Information Services” which naming-wise did not really reflect the true nature of this market today. It is not just about […]

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A Tale of Two Very Different Customer Experiences

by Adnan Zijadic  |  December 4, 2017

With the Gartner Applications and Solutions Summit under way in Las Vegas this week, my colleagues attending the summit will be delivering some important insight on customer experience strategies and how to deliver on that vision. I have decided to take the time to write a personal tale of two very different recent customer experiences […]

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