Gartner Blog Network

Adnan Zijadic
Sr. Principal Analyst
6 years at Gartner
6 years IT Industry

Adnan Zijadic is a Sr. Principal Research Analyst at Gartner, where he is part of the Customer Applications team. His research focuses on CRM software contracts and pricing strategies, in addition to negotiating CRM software proposals. Read Full Bio

Here’s Why Sales Needs A Strong Sense of Self-Efficacy Now More Than Ever!

by Adnan Zijadic  |  March 26, 2020

Albert Bandura coined the original term and the concept of self-efficacy, which is defined as “how well one can execute courses of action to deal with prospective situations”. Its innate meaning is really the “belief” in one’s ability to succeed in specific situations. In the current COVID-19 crisis, belief is really the key between selling […]

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Sales Information Services is now Data Intelligence Solutions for Sales

by Adnan Zijadic  |  December 4, 2017

As part of an expanding CRM sales agenda under our application leaders team at Gartner, we have since undertaken the effort to cover a market we used to call “Business Information Services for Sales or Sales Information Services” which naming-wise did not really reflect the true nature of this market today. It is not just about […]

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What to Consider Before Upgrading Your Salesforce Sales or Service Cloud Edition

by Adnan Zijadic  |  October 19, 2016

My recent research highlights some of the key considerations you need to make before upgrading your Sales or Service Cloud Lightning edition, as some may have been proposed to do so by their Salesforce account representative. Although upgrades are completely optional, here are some of the key challenges we have encountered: Existing Salesforce customers considering […]

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