Gartner Blog Network

Adnan Zijadic
Sr. Research Analyst
2 years at Gartner
3 years IT Industry

Adnan Zijadic is a Senior Research Analyst at Gartner, where he is part of the Customer Applications team. His research focuses on CRM software contracts and pricing strategies, in addition to negotiating CRM software proposals. Read Full Bio

Sales Information Services is now Data Intelligence Solutions for Sales

by Adnan Zijadic  |  December 4, 2017

As part of an expanding CRM sales agenda under our application leaders team at Gartner, we have since undertaken the effort to cover a market we used to call “Business Information Services for Sales or Sales Information Services” which naming-wise did not really reflect the true nature of this market today. It is not just about […]

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A Tale of Two Very Different Customer Experiences

by Adnan Zijadic  |  December 4, 2017

With the Gartner Applications and Solutions Summit under way in Las Vegas this week, my colleagues attending the summit will be delivering some important insight on customer experience strategies and how to deliver on that vision. I have decided to take the time to write a personal tale of two very different recent customer experiences […]

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What to Consider Before Upgrading Your Salesforce Sales or Service Cloud Edition

by Adnan Zijadic  |  October 19, 2016

My recent research highlights some of the key considerations you need to make before upgrading your Sales or Service Cloud Lightning edition, as some may have been proposed to do so by their Salesforce account representative. Although upgrades are completely optional, here are some of the key challenges we have encountered: Existing Salesforce customers considering […]

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