Gartner Blog Network

"Agility vs. Stability – the “and” and “or” problem" by Mike Guay

by Debbie Wilson  |  August 6, 2019

Digital disruption is manifesting itself everywhere. It is almost becoming a cliché. Cloud computing and digital development capabilities create low barriers to entry across industries. Established firms are fighting off...

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Sales transformation requires vision and execution

by Dave Egloff  |  August 6, 2019

There is a proverb that says, “Vision without action is a daydream; action without vision is a nightmare.”  This is a great saying with broad appeal and application.  Clearly, we...

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The first are the last, its technology’s turn for digital transformation

by Mark Mcdonald  |  August 6, 2019

It’s a paradox that technology service providers are among the last companies going through digital transformation.   The firms that gave us the technology to create the digital world are facing...

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Another trade war threatens the chip industry as Japan takes away Korea’s special status

by Bill Ray  |  August 5, 2019

Ratcheting up its ongoing spat with South Korea, Japan has put restrictions on export of three materials that are critical for making semiconductor chips: photoresists, hydrogen fluoride, and fluorinated polyamides....

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Our Top 20 Most-Read Data and Analytics Research Last Week (to Aug 3)

by Andrew White  |  August 5, 2019

Click  here for an interactive PDF to connect to the most read data and analytics research directly. This list excludes our branded research such as Magic Quadrants etc. Peter Krensky's new note,...

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A Day in the Life of a Digital Product Manager

by Deacon Wan  |  August 5, 2019

How can leading IT organizations reap the full rewards of the product-centric IT operating model?   Lets see how Product Managers can help orchestrate the change with business stakeholders to innovate...

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Measuring Loyalty: Attitude versus Behavior

by Augie Ray  |  August 4, 2019

Customer experience (CX) leaders are called upon to lift customer loyalty, which, of course, means they have to measure loyalty. There are two broad ways to measure customer loyalty: Attitudinal...

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Welcome to the Digital Society

by Mark Mcdonald  |  August 4, 2019

We are entering the next age of digital, leaving behind the prior one with its application of digital technology to make resources more information intensive and connected. Those terms continue...

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Content Services Update 2019

by Hanns Koehler  |  August 4, 2019

When my colleague Mike Woodbridge wrote his blogpost about the death of ECM, little did we know we stirred a hornets nest in some parts of the industry. Over the...

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The Changing Needs of a Marketing Org in the Age of Customer Centricity

by Marc Brown  |  August 1, 2019

The current marketing organization is under siege from the impact of new technologies, evolving business expectations, and drive for customer-centricity. While market leaders know their organizations need an overhaul, many are...

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