Gartner Blog Network

AI and the Unachievable “Fully Autonomous Vehicle” Use Case 

by Anthony J. Bradley  |  February 24, 2020

Recent articles like this one “30-40% Of Tesla Owners Buy Autopilot (But Full Self Driving Is Three Years Away, Expert Says)” have sparked a debate within a few of the...

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Action-Reaction-the Blame Game. Please Play it Right.

by Bart Willemsen  |  February 24, 2020

When a high profile breach occurs, one thing seems to become increasingly certain; the CISO may have to look for another employer. Is that fair? In privacy, a discipline learning...

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The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease

by Augie Ray  |  February 24, 2020

The SARS-CoV-2 virus and COVID-19 disease are increasingly making headlines. As you are no doubt aware, the number of known and reported cases will surpass 80,000 today, and more than 2,600...

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"Gauche, Gauche, Gauche. The Problem of Pro-CESS" by Paul Saunders

by Debbie Wilson  |  February 24, 2020

Process – noun. Middle English from Latin processus (progression, course) Etymology and Entomology are often confused. Etymology (the study of words) fascinates me. Entomology (the study of things that make...

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Best Practices for ABM Personalization (Part 1)

by Frances Russell  |  February 21, 2020

For years, B2B marketers have been gathering customer data and creating persona-based messages to maximize the value of interactions with clients and prospects across channels. What’s new is that leading...

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The root of many problems – sales role design

by Dave Egloff  |  February 21, 2020

Effective sales role design is a critical component of many strategic efforts from sourcing the right talent to performance management and coverage planning. Additionally, sales role clarity is needed to...

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This Company Does Not Exist

by Raj Bala  |  February 20, 2020

I happened upon a fraud this week, which I now think operates at larger scale. We needed to get new springs installed on our garage door so I did what...

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Inventing the future of Baseball - Architecting Athletes

by Marty Resnick  |  February 19, 2020

In honor of the publication of my latest note, Inventing the Future with Continous Foresight, and my love of baseball, I have decided to use this post to describe a...

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Could your Solution be THE Barrier to a Successful CX?

by Leah Leachman  |  February 19, 2020

Sometimes your company’s biggest problem is YOUR solution—the solution identified to solve a customer pain point. While it may be true that you’ve zeroed in on a critical customer paint...

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Have a story to tell? We've got advice for you.

by Ed Gabrys  |  February 19, 2020

We've recently published a ton of tips and tricks on storytelling and persuasion. Last week we held a webinar called Storytelling Techniques That Create Enthusiasm for Your Digital Journey. If you...

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