Gartner Blog Network

Technical Debt in Enterprise Networks

by Andrew Lerner  |  February 25, 2020

New stuff is fun and greenfield is (relatively) straightforward. But, greenfield is rare so the pragmatic reality we all live with is lots of legacy...and most network projects are brownfield. ...

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AI and the Unachievable “Fully Autonomous Vehicle” Use Case 

by Anthony J. Bradley  |  February 24, 2020

Recent articles like this one “30-40% Of Tesla Owners Buy Autopilot (But Full Self Driving Is Three Years Away, Expert Says)” have sparked a debate within a few of the...

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Action-Reaction-the Blame Game. Please Play it Right.

by Bart Willemsen  |  February 24, 2020

When a high profile breach occurs, one thing seems to become increasingly certain; the CISO may have to look for another employer. Is that fair? In privacy, a discipline learning...

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The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease

by Augie Ray  |  February 24, 2020

The SARS-CoV-2 virus and COVID-19 disease are increasingly making headlines. As you are no doubt aware, the number of known and reported cases will surpass 80,000 today, and more than 2,600...

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"Gauche, Gauche, Gauche. The Problem of Pro-CESS" by Paul Saunders

by Debbie Wilson  |  February 24, 2020

Process – noun. Middle English from Latin processus (progression, course) Etymology and Entomology are often confused. Etymology (the study of words) fascinates me. Entomology (the study of things that make...

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Best Practices for ABM Personalization (Part 1)

by Frances Russell  |  February 21, 2020

For years, B2B marketers have been gathering customer data and creating persona-based messages to maximize the value of interactions with clients and prospects across channels. What’s new is that leading...

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The root of many problems – sales role design

by Dave Egloff  |  February 21, 2020

Effective sales role design is a critical component of many strategic efforts from sourcing the right talent to performance management and coverage planning. Additionally, sales role clarity is needed to...

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This Company Does Not Exist

by Raj Bala  |  February 20, 2020

I happened upon a fraud this week, which I now think operates at larger scale. We needed to get new springs installed on our garage door so I did what...

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Inventing the future of Baseball - Architecting Athletes

by Marty Resnick  |  February 19, 2020

In honor of the publication of my latest note, Inventing the Future with Continous Foresight, and my love of baseball, I have decided to use this post to describe a...

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Could your Solution be THE Barrier to a Successful CX?

by Leah Leachman  |  February 19, 2020

Sometimes your company’s biggest problem is YOUR solution—the solution identified to solve a customer pain point. While it may be true that you’ve zeroed in on a critical customer paint...

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