Gartner Blog Network

Activate your Company Values with Red and Yellow cards.

by Dave Aron  |  March 16, 2019

Company strategy should be encoded in a set of principles. Company culture should be articulated in a set of values. But how do we stop those values just being 'posterware',...

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Canned Playbooks: Are They Realistic?

by Anton Chuvakin  |  March 15, 2019

One of the new ideas we had for a 2019 research paper is something clients often (well, often–ish) ask about: what to do if you encounter a particular threat or...

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"The Great ERP Heist: Capture Value Quickly with Agile Product Teams" by Paul Schenck

by Debbie Wilson  |  March 15, 2019

Some of my favorite movies are heist films: Inception, Heat, Ocean’s Eleven, and Mission Impossible, to name a few. These are actually similar to ERP in many ways. They usually...

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China and the CDO

by Andrew White  |  March 15, 2019

We hosted our CDO-Circle, a gathering of key Chief Data Officers (and other senior D&A leaders) last week, during our UK Data and Analytics Conference. I was asked to join...

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Economics Corner: Are Prices and Wages Sticky? It Depends...

by Andrew White  |  March 14, 2019

Wages tend, if they ever move, to go up but rarely down. You may have had personal experience that reinforces this observation. If you are a retailer then your labor...

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How Do You Measure the Impact of Product Marketing on Customer Success?

by Ray Pun  |  March 14, 2019

In my previous blog, “The Path to Customer Retention Begins With…”, I talked about the challenge of customer retention for product marketers that support subscription-based products and services. To overcome...

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The Sales Strategy and Design Journey

by Dave Egloff  |  March 12, 2019

Chief Sales Officers have more access and transparency to sales pipeline, seller performance, and customer data than ever before.  This isn’t a new phenomenon.  It's the result of better systems,...

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RSA 2019: Happily Not Over-AI’d

by Anton Chuvakin  |  March 12, 2019

My RSA Conference (#RSAC) this year was only a one day affair due to a new baby at home, but I cannot skip my ”duty” of writing this blog post...

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CRM and Customer Experience Market Share data updates and how to use them from Gartner

by Julian Poulter  |  March 12, 2019

Gartner has recently published a short note explaining the changes in its market share taxonomy. Once a year around the 31st March Garter publishes a series of reports that show...

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Our Top 20 Most-Read Data and Analytics Research Last Week

by Andrew White  |  March 12, 2019

Click here for an interactive PDF to connect to the research.  ...

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