http://blogs.gartner.com/wes_rishel/2009/10/19/the-health-internet/ A Member of the Gartner Blog Network Sun, 08 Jan 2012 12:40:07 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blogs.gartner.com/wes_rishel/2009/10/19/the-health-internet/comment-page-1/#comment-685 Mark Frisse Tue, 20 Oct 2009 23:14:28 +0000 http://blogs.gartner.com/wes_rishel/?p=99#comment-685 Your comment about both reducing and INCREASING friction caused me to reflect. It's a great construct. At the end of the day, health care is really about trust. I do believe #1 and #2 are about different aspects of care. I would be interested in knowing why you placed #2 after #1. I would perhaps have changed the order. Your comment about both reducing and INCREASING friction caused me to reflect. It’s a great construct. At the end of the day, health care is really about trust. I do believe #1 and #2 are about different aspects of care. I would be interested in knowing why you placed #2 after #1. I would perhaps have changed the order.

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