by Tom Austin | October 13, 2010 | Comments Off on Information Overload is the Product of Expectations Overload
If you’re not in control, you are out of control. Simple as that.
People who complain about having too much information to deal with have themselves to blame. (Or their boss which is really a reflection on their willingness to put up with information abuse.)
Set the right expectations and you’ll be fine.
If you get too many interrupts to be able to do the job at hand, shut off the source!
The mammalian central nervous system evolved to deal with huge numbers of inputs, prioritizing and attending to the most important. Standing on the edge of the savannah, we had to be constantly alert in search of prey and predators. Family — and the roaring fire in the mouth of the cave — provided comfort, safety and solace at night, providing you were inside the cave, not out.
Social tools are good to the extent that they can help prioritize, filter and selectively attend. If they’re just another stream of inputs, everyone of which you absolutely must deal with, you’re standing outside the cave, at night, with no way to get in.
[Turn OFF your iPhone/crackberry/etc from time to time, please!]
Read Complimentary Relevant Research
Predicts 2017: Artificial Intelligence
Artificial intelligence is changing the way in which organizations innovate and communicate their processes, products and services. Practical...
View Relevant Webinars
Align Marketing & Customer Experience to Build Loyal Advocates
EDT: 10:00 a.m. & 1:00 p.m. | PDT: 7:00 a.m. & 10:00 a.m. | GMT: 14:00 & 17:00 Great customer experience design demands data-driven...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.