Comments on: Windows 7 Update Advisor: Why can’t someone take responsibility for the end-to-end customer experience? http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/ A member of the Gartner Blog Network Wed, 16 Feb 2011 20:55:28 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Unsigned http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/comment-page-1/#comment-196 Unsigned Thu, 12 Nov 2009 22:03:02 +0000 http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/#comment-196 Is there really any point to upgrade to windows 7 when you can't find the drivers? Nope!! Hardware companies will push windows 7 just to sell computers. They don't want us upgrading because they won't make any money. You would think Microsoft would want people to upgrade to windows 7. If I came out with a product that was in stores to buy, and maybe i'm just thinking to hard, but I would like it to work and people to buy it. Why buy software when my hardware isn't compatablie with it? Is there really any point to upgrade to windows 7 when you can’t find the drivers? Nope!! Hardware companies will push windows 7 just to sell computers. They don’t want us upgrading because they won’t make any money. You would think Microsoft would want people to upgrade to windows 7. If I came out with a product that was in stores to buy, and maybe i’m just thinking to hard, but I would like it to work and people to buy it. Why buy software when my hardware isn’t compatablie with it?

]]> By: Windows 7: an analyst case study « ITasITis http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/comment-page-1/#comment-194 Windows 7: an analyst case study « ITasITis Thu, 05 Nov 2009 10:40:32 +0000 http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/#comment-194 [...] • Windows 7 or Ubuntu 9.10: battle of the operating systes, Guardian Technology 5 Nov 2009 • Windows 7 Update Advisor, Tom Austin, Gartner Blog Network, 2 Nov 2009 Possibly related posts: (automatically generated)A [...] [...] • Windows 7 or Ubuntu 9.10: battle of the operating systes, Guardian Technology 5 Nov 2009 • Windows 7 Update Advisor, Tom Austin, Gartner Blog Network, 2 Nov 2009 Possibly related posts: (automatically generated)A [...]

]]> By: mrfator http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/comment-page-1/#comment-193 mrfator Tue, 03 Nov 2009 16:01:28 +0000 http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/#comment-193 This is why I pay "twice as much" for a mac. I work on technical problems all day at work. It's the last thing I want to do on my home machine. One day the enterprise will rid itself of this terrible monster that plagues it. This is why I pay “twice as much” for a mac. I work on technical problems all day at work. It’s the last thing I want to do on my home machine. One day the enterprise will rid itself of this terrible monster that plagues it.

]]> By: Simon Cole http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/comment-page-1/#comment-190 Simon Cole Mon, 02 Nov 2009 15:04:05 +0000 http://blogs.gartner.com/tom_austin/2009/11/02/windows-7-update-advisor-why-cant-someone-take-responsibility-for-the-end-to-end-customer-experience/#comment-190 I guess what they need is something like what Apple has been providing since they started combining software & hardware. As you say it's not rocket science and one company has been providing it for years. While the Software & hardware vendors are separate entities, you're never going to get the tie up you're after, IMHO. They are all only focused on their bottom line, they will collaborate where and when they have to but going above and beyond for something that will not generate revenue (as opposed to encouraging you to buy new hardware) is unfortunately very much the exception, especially as the vendor gets bigger. I guess what they need is something like what Apple has been providing since they started combining software & hardware. As you say it’s not rocket science and one company has been providing it for years.

While the Software & hardware vendors are separate entities, you’re never going to get the tie up you’re after, IMHO. They are all only focused on their bottom line, they will collaborate where and when they have to but going above and beyond for something that will not generate revenue (as opposed to encouraging you to buy new hardware) is unfortunately very much the exception, especially as the vendor gets bigger.

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