Tom Austin

A member of the Gartner Blog Network

Tom Austin
VP & Gartner Fellow
17 years at Gartner
41 years IT industry

Tom Austin, vice president, has been a Gartner fellow for a decade. He is chief of research for social software, collaboration, communications, information management, business intelligence and high-performance workplace (HPW) research. Read Full Bio

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Welcome to my (repaired and renewed) world!

by Tom Austin  |  September 15, 2008  |  Comments Off

Those of you who followed my earlier blog postings here at Gartner know I wrote going on 100 different posts on Gartner’s earlier HPW (high performance workplace) blog… It really feels good to be back and I hope to give you reason to subscribe — and I trust you’re going to give me reason to keep this blog going.

I put my blog on hiatus in February 2007 — coincident with breaking my arm. Well, the surgery worked and my arm is now (almost) as good as new. But more importantly, the world I work is on superboil.

The week before last, I was in Krems, Austria at talkthefuture, a conference at IMC University. A very interesting discussion going on there, between Tapscott (Don) and his Wikinomics and his new book and Andrew McAfee (HBS), talking about Enterprise 2.0 and strong links, weak links and potential links. What was most interesting were the attendees (I know Tapscott and McAfee — the attendees brought some very interesting perspectives).

One who stood out, the EMEA CIO of a global multinational, talked with me about how they’re tackling consumerization and seriously working on shifting a lot of IT responsibilities to their users. It echoes what we’ve been speaking and writing about…

BTW — Tapscott talks about the Boeing Dreamliner 787 as a success story for collaborative intelligence across an industry. Meanwhile, as the conference in Krems concluded, news about a strike against Boeing by its machinists, in part because Boeing was relying “too much” on outside capabilities.  What does this portend?

Last week, I was in London, at Gartner’s Portals, Content and Collaboration Summit. The week began with news (as reported by the WSJ) that Dell — several years ago heralded as the low cost producer of PCs, destined to rule that world — was selling off its factories to outsource its manufacturing to Asian producers. What a mind switch! But it fits so well with “externalization” and the changing nature of work based on the social and business implications of the cost of information sharing and communications becoming diminishingly small.

And now, this week, I am in LA (too much travel), at Gartner’s Web Innovations and Portals, Content and Collaboration Summit events.  What new story is going to emerge here?

– Tom

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