by Toby Bell | March 2, 2011 | 3 Comments
Later in March, I will be in Los Angeles for Gartner’s Portals, Content & Collaboration (& Social Media, & Mobile, & Context) Summit. You should be, too. As conference chair, I do a number of things to help promote the event – but haven’t mentioned it here. Given all the topics I’ve covered in posts, [...]
Category: Cloud Somewhat Serious Strategic Planning Uncategorized Tags: Auto-Tune, Case Management, Clay Shirky, ECM, Gartner, Web Content Management
by Toby Bell | January 13, 2011 | 11 Comments
It might be hard to determine given evidence of other interests in my blog, but my primary research coverage at Gartner is focused on enterprise content management. For those of you not interested in this (and you outnumber those that do by a nearly immeasurable factor) I will keep the technical micro-humdrummery surrounding standards to [...]
Category: Somewhat Serious Uncategorized Tags: CMIS, Content Management, DITA, ECM, NMR, standards, XML
by Toby Bell | March 14, 2010 | Comments Off
SharePoint overwhelms business intelligence as a top search term on Gartner.com, that is. On Google, the SharePoint yield back in May, 2008 was 19,600,000. Today, the number is 15,100,000 (I wonder if Google’s competitive instincts have infected its algorithm). What caused something to finally overtake BI among Gartner’s clients? A number of factors, not the [...]
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Category: Somewhat Serious Uncategorized Tags: Business Intelligence, ECM, Google, SharePoint
by Toby Bell | February 11, 2010 | 4 Comments
Google, Scoopler, and other search tools now deliver real time results (and partly by this I mean anonymous consumer opinions) from social media utilities like Twitter and Facebook and blend them with those sourced from the Web at large. There’s no indication of the relative merit of these opinions (nor is there any scoring of [...]
Category: Somewhat Serious Uncategorized Tags: Prius, Real Time, Reputation Management, SocialCRM, Toyota, Twitter
by Toby Bell | January 28, 2010 | 1 Comment
The emergence of social spending analysis has enterprise implications – even if you’re not a retailer. Blippy, the first service provider in the space, delivers a live feed of purchase data from registered users’ credit cards. It also provides segmented data for specific retailers, though not in depth. For example, as of the moment I [...]
Category: Somewhat Serious Uncategorized Tags: Amazon, Apple, Blippy, iPad, Kindle, Software Stockholm Syndrome, Twitter
by Toby Bell | August 24, 2009 | 4 Comments
“The true course of every human journey that is set by money instead of by stars or better counsel is to meander inevitably toward misery.” This might be a real quote, albeit by a relatively wordy poor person. It’s more likely that it is a logline – perhaps one from a Greek tragedy written centuries [...]
Category: Somewhat Serious Tags: Dancing with the Stars, ECM, Media, Metadata, Neil Patrick Harris, Plastics, Reputation Management, Scream, Video
by Toby Bell | May 7, 2009 | 4 Comments
No – it’s not the name of a law firm. It’s a business model. The concept behind this is that seatholders represent the lasting value toward enterprise software vendor stability – that gathering and then holding onto as many of those end-users as possible will keep one vendor afloat on a stable sea of maintenance [...]
Category: Somewhat Serious Uncategorized Tags: ECM, Open Text, OTEX, Social Software, VIGN, Vignette
by Toby Bell | April 6, 2009 | 3 Comments
Doctors don’t want to be rated by users of Angie’s List and I don’t blame them. Hear me out, as I’m sure it appears at first blush that I’m much more sympathetic to doctors than I really am. Of course, maybe it’s because I still have lingering pain in the backs of my knees and [...]
Category: Somewhat Serious Uncategorized Tags: 5 Stars, Angie's List, Bones, Doctors, healthcare, PCC, Ratings, Reputation, scoring, Star Trek
by Toby Bell | January 23, 2009 | Comments Off
There’s a discreet neon sign in a window that you’ve driven or walked past recently if you live in a town of any size. “Fortunes”, it offers. And few of us dare go inside. Maybe we fear the image itself of the wizened gypsy woman we imagine waits inside. Maybe we fear being seen entering and [...]
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Category: Somewhat Serious Uncategorized Tags: 24, Autonomy, Correlative Analytics, Interwoven, Jack Bauer, Tic Tac, Transylvanian
by Toby Bell | December 7, 2008 | 2 Comments
Think about the implications to reputation of an online world where more and more people and businesses spend a predominant amount of time interacting. A place where opinion, influence, anonymity, persistent data, ad-based search engines, few regulators, and criminal interests coexist and intersect at an unimaginable scale. Is this person safe to date? Will this surgeon heal me? [...]
Category: Somewhat Serious Uncategorized Tags: Enterprise Internet Reputation Management, Schwinn
