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	<title>Thomas Otter &#187; internet</title>
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	<link>http://blogs.gartner.com/thomas_otter</link>
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		<title>What the BMW M3 can teach Facebook.</title>
		<link>http://blogs.gartner.com/thomas_otter/2011/08/03/what-the-bmw-m3-can-teach-facebook/</link>
		<comments>http://blogs.gartner.com/thomas_otter/2011/08/03/what-the-bmw-m3-can-teach-facebook/#comments</comments>
		<pubDate>Wed, 03 Aug 2011 17:23:10 +0000</pubDate>
		<dc:creator>Thomas Otter</dc:creator>
				<category><![CDATA[IT Governance]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[BMW]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[privacy]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/thomas_otter/?p=327</guid>
		<description><![CDATA[Those of you that read my personal blog will know that I spent the first day of my vacation at the Hockenheimring, doing an advanced driving course and track day.  I got to drive a very fancy chariot, an M3 E92. It has 420 horsepower.  It was an experience, but I have no plans to [...]]]></description>
			<content:encoded><![CDATA[<p>Those of you that read my personal blog will know that I spent the first day of my vacation at the Hockenheimring, doing an advanced driving course and track day.  I got to drive a very fancy chariot, an M3 E92. It has 420 horsepower.  It was an experience, but I have no plans to give up my day job and take on Sebastian Vettel.</p>
<p>Back to the M3.</p>
<p>It has a very fancy double clutch gearbox with Drivelogic.  It is an automatic and a manual.  It changes gear in milliseconds, depending on the aggression setting on the Drivelogic.</p>
<p>It has electronic damper suspension. (EDC)</p>
<p>It has Dynamic Stability Control (DSC)</p>
<p>It has variable servotronic steering support</p>
<p>And lots of other clever stuff</p>
<p>In the hands of a total amateur, these three letter acronyms stop you from fishtailing into the wall.  The default mode for all these settings is on. In order to override them, you need to know to hold down button A for 10 seconds and then press button B.  It then warns you that you have switched off the clever computer and it emails your friends and family your last will and testament.</p>
<p><a href="http://blogs.gartner.com/thomas_otter/files/2011/08/bmwbuttons.jpg"><img class="alignnone size-med wp-image-328" src="http://blogs.gartner.com/thomas_otter/files/2011/08/bmwbuttons.jpg" alt="" width="400" height="300" /></a></p>
<p>Now Facebook is in trouble with another German Organization, the Hamburg Datenschutzbeauftrager, according to the Deutsche Welle. <a href="http://www.dw-world.de/dw/article/0,,15290120,00.html">English Article here. </a> ﻿﻿ The Data Protection Commissioner,  Johanes Casper, had this to say.</p>
<blockquote><p>A legal assessment by our office came to the conclusion that [Facebook's] face recognition violates European and German law because Facebook is providing its users with contradictory and misleading information,&#8221; he added.</p>
<p>&#8220;A normal user doesn&#8217;t know how to delete the biometric data. And besides, we have demanded that biometric data be stored with the subject&#8217;s express consent. At first [any company] has to ask if the user wants their data stored or not. Facebook just gives them the possibly to opt-out. If you don&#8217;t opt-out, you&#8217;re not consenting.&#8221;</p></blockquote>
<p>Facebook has a long history of confounding us all with their privacy settings, and it looks like the folks in Hamburg have had enough. <a href="http://www.bbc.co.uk/news/technology-14386514">Face recognition</a> is the privacy equivalent of 420 horsepower without traction control.</p>
<p>I think I will need to do what the M3 can teach ERP vendors post, but that will need to wait till I&#8217;m back at work.</p>
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		<title>A short, sort of review of Nicholas Carr&#8217;s &#8220;The Shallows. What Google is Doing to our Brains.&#8221;</title>
		<link>http://blogs.gartner.com/thomas_otter/2010/09/13/a-short-sort-of-review-of-nicholas-carrs-the-shallows-what-google-is-doing-to-our-brains/</link>
		<comments>http://blogs.gartner.com/thomas_otter/2010/09/13/a-short-sort-of-review-of-nicholas-carrs-the-shallows-what-google-is-doing-to-our-brains/#comments</comments>
		<pubDate>Mon, 13 Sep 2010 18:04:49 +0000</pubDate>
		<dc:creator>Thomas Otter</dc:creator>
				<category><![CDATA[books]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[software industry]]></category>
		<category><![CDATA[Carr]]></category>
		<category><![CDATA[De Botton]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[Hopkins]]></category>
		<category><![CDATA[reading]]></category>
		<category><![CDATA[Shallows]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/thomas_otter/2010/09/13/a-short-sort-of-review-of-nicholas-carrs-the-shallows-what-google-is-doing-to-our-brains/</guid>
		<description><![CDATA[Many technology writers&#160; deify or reify technology.&#160; There is often an assumption that more technology is by definition a good thing.&#160; Nicholas Carr’s recent book challenges that. This is probably why many tech types don’t seem to like it. Looking through my blog archive, I’ve often disagreed with Carr, but rather than just base my [...]]]></description>
			<content:encoded><![CDATA[<p>Many technology writers&#160; deify or reify technology.&#160; There is often an assumption that more technology is by definition a good thing.&#160; Nicholas Carr’s recent book challenges that. This is probably why many tech types don’t seem to like it. </p>
<p>Looking through my blog archive, I’ve often disagreed with Carr, but rather than just base my view on this latest book via headlines and what others wrote, I decided to buy the book and read it to make up my own mind. </p>
<p>I found it to be an excellent read. Well researched, tight prose, and an eclectic mix of scientific, philosophical and social material.&#160; I was on a cycling holiday when I read it. My blackberry had given up the ghost, and the only computer I had with me was the bike computer. </p>
<p>I began the book expecting&#160; to disagree with Carr. I make my living out of researching technology so I figured that I would join the queue of other tech folks dissing his “dystopian” views.&#160; By about a third of the way through I found myself agreeing with him.&#160; He spends part of a chapter discussing <a href="http://en.wikipedia.org/wiki/Joseph_Weizenbaum">Joe Weizenbaum</a>, who should be more famous and read than he is.&#160; More than any Computer Scientist, Weizenbaum challenges the notion that technological progress is good for humanity. Carr echoes many of Weizenbaum’s concerns, in a more accessible form.</p>
<p>In reading the book, I’m reminded of two other writers, <a href="http://www.alaindebotton.com/">Alain de Botton</a>, who is my favourite modern non-fiction writer.</p>
<p>He says much the same as Carr, but more lyrically.&#160; </p>
<blockquote><p>I felt keenly the painful psychological adjustments required by life in modernity: the need to juggle a respect for the potential offered by science with an awareness of how perplexingly limited and narrowly framed might be its benefits. I felt the temptation of hoping that all activities would acquire the excitement and rigours of engineering while recognising the absurdity of those who, overly impressed by technological achievement, lose sight of how doggedly we will always be pursed by baser forms of error and absurdity.</p>
<p><u>quoted from the Sorrows and Pleasures of Work.</u></p>
</blockquote>
<p>&#160;<a href="http://www.alaindebotton.com/blog/?p=20">his recent post</a> is also on the money.</p>
<blockquote><p>One of the more embarrassing and self-indulgent challenges of our time is the task of relearning how to concentrate. The past decade has seen an unparalleled assault on our capacity to fix our minds steadily on anything. To sit still and think, without succumbing to an anxious reach for a machine, has become almost impossible.</p>
<p>The obsession with current events is relentless. We are made to feel that at any point, somewhere on the globe, something may occur to sweep away old certainties—something that, if we failed to learn about it instantaneously, could leave us wholly unable to comprehend ourselves or our fellows. We are continuously challenged to discover new works of culture—and, in the process, we don’t allow any one of them to assume a weight in our minds. We leave a movie theater vowing to reconsider our lives in the light of a film’s values. Yet by the following evening, our experience is well on the way to dissolution, like so much of what once impressed us: the ruins of Ephesus, the view from Mount Sinai, the feelings after finishing Tolstoy’s Death of Ivan Ilyich…</p>
<p>The need to diet, which we know so well in relation to food, and which runs so contrary to our natural impulses, should be brought to bear on what we now have to relearn in relation to knowledge, people, and ideas. Our minds, no less than our bodies, require periods of fasting.</p>
</blockquote>
<p>The second is GM Hopkins. I’ll leave you with a verse from the Habit of Perfection. </p>
<blockquote><p>Elected Silence, sing to me      <br />And beat upon my whorlèd ear,       <br />Pipe me to pastures still and be       <br />The music that I care to hear.</p>
</blockquote>
<p>I’m glad I took the time to read Carr’s book without distraction.&#160; I need to find more time to savour the joys of quiet reading and thinking.&#160; As De Botton says “To sit still and think, without succumbing to an anxious reach for a machine.”</p>
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		<title>On user interfaces, the iPad and Charles Dickens.</title>
		<link>http://blogs.gartner.com/thomas_otter/2010/01/28/on-user-interfaces-the-ipad-and-charles-dickens/</link>
		<comments>http://blogs.gartner.com/thomas_otter/2010/01/28/on-user-interfaces-the-ipad-and-charles-dickens/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 09:19:10 +0000</pubDate>
		<dc:creator>Thomas Otter</dc:creator>
				<category><![CDATA[UI]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[software design]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Enterprise Software.]]></category>
		<category><![CDATA[iPad]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/thomas_otter/2010/01/28/on-user-interfaces-the-ipad-and-charles-dickens/</guid>
		<description><![CDATA[My colleagues, Ray, Allen, Mike, Mark, Andrew, Mark and Van,&#160; are all over the iPad.&#160; Ray&#8217;s posts are particularly thought provoking, as he looks at the strengths and weaknesses of the device. There is also lots of commentary on the web, and the consumer electronics bloggers have discussed its every detail.&#160; I&#8217;m not going to [...]]]></description>
			<content:encoded><![CDATA[<p>My colleagues, <a href="http://blogs.gartner.com/ray_valdes/2010/01/28/apple-ipad-good-bad-ugly/">Ray</a>, <a href="http://blogs.gartner.com/allen_weiner/2010/01/27/apple-ipad-offers-publishers-hope-but-is-hardly-a-savior/">Allen</a>, <a href="http://blogs.gartner.com/mike_mcguire/2010/01/27/apple-ipad-offers-media-companies-hope-but-not-yet-a-savior/">Mike</a>, <a href="http://blogs.gartner.com/mike_mcguire/2010/01/27/apple-ipad-offers-media-companies-hope-but-not-yet-a-savior/">Mark</a>, <a href="http://blogs.gartner.com/andrew_frank/2010/01/27/apple-ipad-offers-media-companies-hope-but-is-hardly-a-savior/">Andrew</a>, <a href="http://blogs.gartner.com/mark_mcdonald/2010/01/27/apple%e2%80%99s-itablet-can-simultaneously-kill-a-category-and-create-a-new-one/">Mark</a> and <a href="http://blogs.gartner.com/van_baker/2010/01/27/apple%e2%80%99s-ipad-delivers-on-the-hype/">Van,</a>&nbsp; are all over the iPad.&nbsp; Ray&#8217;s posts are particularly thought provoking, as he looks at the strengths and weaknesses of the device. There is also lots of commentary on the web, and the consumer electronics bloggers have discussed its every detail.&nbsp; I&#8217;m not going to talk about how cool or not the device is, how naff the name is or what impact it will have on the media industry, or how <a href="http://dfof.wordpress.com/2007/10/09/steve-jobs-and-style/#comments">Steve Jobs dresses.</a> Yet again, Apple created a Great Expectation, and managed it profoundly well.</p>
<p> I was thinking this morning about what impact this device could and should have on UI design. Most enterprise applications are bound by keyboard centric design thinking, basically what I call&nbsp; <a href="http://blogs.gartner.com/thomas_otter/2008/11/26/donuts-and-enterprise-ui-innovation/">navigation donuts</a>. Almost every enterprise application I see is trapped in the amber of the table layouts that haven&#8217;t really fundamentally changed since the first screens appeared over 40 years ago. </p>
<p>Andy Bitterer commented in a recent note. (Gartner clients <a href="http://www.gartner.com/resId=1077012">click here</a>)</p>
<blockquote><p>What would happen if Apple built a BI product? Users would probably love it and actually use it. There is hardly another company in any IT market that is considered a synonym for great design and usability. While Apple has not been known for going after the enterprise software market and rather focuses on consumer products, Apple could still easily use its visualization know-how to create an &#8220;iDecide,&#8221; &#8220;iReport&#8221; or &#8220;iAnalyze&#8221; product that was at least as attractive as those from the best-in-class vendors today. In fact, other BI vendors could learn from Apple how to build end-user-friendly and intuitive applications.</p>
</blockquote>
<p>For all the talk from enterprise application vendors about user centric design and building engaging applications, the enterprise software world could really do with an Apple moment. </p>
<p>Many of the applications I see would not be out of place in Miss Havisham&#8217;s Mansion. The Enterprise UI design clocks stopped some time ago, and the usability wedding cake continues to rot. </p>
<blockquote><p>So unchanging was the dull old house, the yellow light in the darkened room, the faded spectre in the chair by the dressing-table glass, that I felt as if the stopping of the clocks had stopped Time in that mysterious place, and while I and everything else outside it grew older, it stood still….It bewildered me, and under its influence I continued at heart to hate my trade and to be ashamed of home.</p>
</blockquote>
<p><a href="http://blogs.gartner.com/thomas_otter/files/2010/01/image1.png"><img style="border-right: 0px;border-top: 0px;border-left: 0px;border-bottom: 0px" height="237" alt="image" src="http://blogs.gartner.com/thomas_otter/files/2010/01/image_thumb1.png" width="314" border="0"></a> </p>
<p><font size="1">image from </font><a title="http://chantalpowell.wordpress.com/2008/07/31/miss-havishams-table/" href="http://chantalpowell.wordpress.com/2008/07/31/miss-havishams-table/"><font size="1">http://chantalpowell.wordpress.com/2008/07/31/miss-havishams-table/</font></a><font size="1">&nbsp; a fascinating blog.</font></p>
<blockquote><p><em>“I began to understand that everything in the room had stopped like the watch and the clock, a long time ago.” “Everything within my view which ought to be white had been white a long time ago, and had lost its lustre, and was faded and yellow.”</em></p>
</blockquote>
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		<title>Twitter, LinkedIn and working at Gartner.</title>
		<link>http://blogs.gartner.com/thomas_otter/2009/09/18/twitter-linkedin-and-working-at-gartner/</link>
		<comments>http://blogs.gartner.com/thomas_otter/2009/09/18/twitter-linkedin-and-working-at-gartner/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 10:12:56 +0000</pubDate>
		<dc:creator>Thomas Otter</dc:creator>
				<category><![CDATA[HR]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[recruiting]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/thomas_otter/2009/09/18/twitter-linkedin-and-working-at-gartner/</guid>
		<description><![CDATA[In my Twitter viewer, Tweetdeck, I have a search on Gartner. I glance at it once a day or so&#160; to see if there is stuff going on I should be aware of. I saw this earlier today. This then takes you to the LinkedIn page of a Gartner recruiter, Peter Fay. To those that [...]]]></description>
			<content:encoded><![CDATA[<p>In my Twitter viewer, Tweetdeck, I have a search on Gartner. I glance at it once a day or so&#160; to see if there is stuff going on I should be aware of. I saw this earlier today.</p>
<p><a href="http://blogs.gartner.com/thomas_otter/files/2009/09/clip-image002.jpg"><img height="107" alt="clip_image002" src="http://blogs.gartner.com/thomas_otter/files/2009/09/clip-image002-thumb.jpg" width="334" border="0" /></a></p>
<p>This then takes you to the LinkedIn page of a Gartner recruiter, Peter Fay.</p>
<p><a href="http://blogs.gartner.com/thomas_otter/files/2009/09/clip-image0025.jpg"><img height="331" alt="clip_image002[5]" src="http://blogs.gartner.com/thomas_otter/files/2009/09/clip-image0025-thumb.jpg" width="473" border="0" /></a><a href="http://blogs.gartner.com/thomas_otter/files/2009/09/clip-image002.jpg"></a></p>
<p>To those that say this social software stuff isn&#8217;t having a fundamental impact on HR processes, I say see above. If your organization isn&#8217;t using or seriously thinking about using these channels for passive candidate search, then perhaps it is time to start doing so. If you build recruiting software and you don&#8217;t have a plan on how to integrate all this social software business into your offering, I&#8217;d suggest you have some work to do.</p>
<p>Oh, and if you are interested in the <a href="http://www.linkedin.com/jobs?viewJob=&amp;jobId=749891">job</a>, please do get in touch with Peter. </p>
<p>There is also a cool job looking at <a href="http://www.linkedin.com/jobs?viewJob=&amp;jobId=749848&amp;fromSearch=4&amp;sik=1253267832575">privacy too.</a> I&#8217;m almost tempted to apply for that one !-)</p>
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		<title>Short thought on URL shortening</title>
		<link>http://blogs.gartner.com/thomas_otter/2009/08/10/short-thought-on-url-shortening/</link>
		<comments>http://blogs.gartner.com/thomas_otter/2009/08/10/short-thought-on-url-shortening/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 15:58:41 +0000</pubDate>
		<dc:creator>Thomas Otter</dc:creator>
				<category><![CDATA[internet]]></category>
		<category><![CDATA[software industry]]></category>
		<category><![CDATA[URL Shortening]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/thomas_otter/2009/08/10/short-thought-on-url-shortening/</guid>
		<description><![CDATA[The demise of a URL shortening service, Tri.um&#160; made me think a bit about the Internet generally. There are decades of science, engineering, standards, governance and accident that have created the protocols that make the Internet work. Its openness, flexibility and to use Zittrain&#8217;s term, generative nature, are in a&#160; large part&#160; because the Internet [...]]]></description>
			<content:encoded><![CDATA[<p>The demise of a URL shortening service, <a href="http://blog.tr.im/post/159369789/tr-im-r-i-p">Tri.um</a>&#160; made me think a bit about the Internet generally.</p>
<p>There are decades of science, engineering, standards, governance and accident that have created the protocols that make the Internet work. Its openness, flexibility and to use <a href="http://futureoftheinternet.org/">Zittrain&#8217;s</a> term, generative nature, are in a&#160; large part&#160; because the Internet isn&#8217;t owned by one company. </p>
<p>When you shorten a URL, you are no longer relying on the &quot;Internet&quot; to direct readers to content, you now rely on the provider of the shortening service.&#160; URL shortening today is a very useful feature, but it is not generative. You create a single point of failure, and you now rely on that company continuing that service, and that in turn depends on the capricious nature of the market. It makes navigation proprietary rather than open. It creates a taxation point where previously there wasn&#8217;t one. </p>
<p>The <a href="http://blog.tr.im/post/159369789/tr-im-r-i-p">post</a> from the CEO is very illuminating.</p>
<blockquote><p>tr.im did well for what it was, but, alas, it was not enough. We simply cannot find a way to justify continuing to work on it, or pay its network costs, which are not inconsequential. tr.im pushes (as I write this) a lot of redirects and URL creations per day, and this required significant development investment and server expansion to accommodate.</p>
<p>tr.im has thousands and thousands of users, creating tens of thousands of URLs per day. But, we were a little surprised to learn, *no one* wanted to take it over. We quietly contacted a number of people within the Twitter development world, and nobody wanted it in exchange a token amount of money. No one perceived any value in it, or they wanted to operate a shortener under a differently branded domain name.</p>
<p>And, users will not pay for URL shortening, and why should they?</p>
<p>And, the data that tr.im generates &#8212; the hottest links that people are sharing right now &#8212; is all well and good, but everyone has this data. tr.im gets hit by countless bots every day farming this data to create and operate websites such as tweetmeme.com. So, *everyone* has this data, meaning it is basically worthless *by itself* to base a business on (as bit.ly and others are attempting to do) at least in our humble opinions.</p>
<p>And finally, Twitter has all but sapped us of any last energy to double-down and develop tr.im further. What is the point? With bit.ly the Twitter default, and with us having no inside connection to Twitter, tr.im will lose over the the long-run no matter how good it may or may not be at this moment, or in the future.</p>
<p>So, in summary, there is simply no point in continuing to operate or work on tr.im, and we are moving on to greener pastures. We appreciate all the support and kind words about tr.im we received over the past 12 months, but change is ultimately good, and bit.ly can more than accommodate your URL shortening needs.</p>
<p>&#160;</p>
</blockquote>
<p>My personal view is that URL shortening shouldn&#8217;t be a product, it should be a standard. HTML works precisely because no one company owns it. I&#8217;m not sure that URL shortening should be any different.&#160; Today I view URL shortening as ephemeral. At best a scribble on a scrap of paper. If you need to bookmark something for keeps, keep the full URL. But I&#8217;m not sure that I want to see any company control an increasingly important part of how we navigate the Internet. </p>
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