Gartner Blog Network

Steve Crawford
Managing VP
1 years at Gartner
32 years IT Industry

Steve Crawford is a Managing VP for the Tech & Service Provider research organization, where he manages the CRM, BI/analytics and digital workplace application software analysts. Read Full Bio

How to Tune your SaaS Business Model

by Steve Crawford  |  June 14, 2017

Three key performance metrics, across different stages of growth, form the foundation of a successful SaaS business model. Technology business unit leaders (especially those new to SaaS) need to understand these metrics to build, optimize and scale a successful positive-cash-flow SaaS business. The Virtuous Cycle of the SaaS Business Model Business leaders need to understand […]

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Aye Robot

by Steve Crawford  |  March 28, 2017

How will robots fit into the workforce of tomorrow: Will they be working for us? Will we be working for them? Or will we just be out of work? To Avoid Working for Robots, Make Robots Work for Your Organization Craig Roth, one of Gartner’s Digital Workplace gurus, has authored a thought-provoking Maverick Research Note that: Focuses […]

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Digital Commerce Platforms are the #1 project for enabling digital business models.

by Steve Crawford  |  March 23, 2017

Digital commerce is the #1 transformational project for enabling digital business models. So how and why are enterprises implementing digital commerce? Digital Commerce Platform Growth Trends and Directions Gartner surveyed 561 organizations to better understand the key drivers that are influencing why and how organizations are adopting, implementing and using digital commerce platforms. The respondents […]

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Thinking Beyond the Cloud with Digital Applications

by Steve Crawford  |  March 21, 2017

Digital applications create the software foundation on which enterprise organizations’ digital business models are being built.  In the report, “Market Insight: Thinking Beyond the Cloud — Defining Digital Applications,” Gartner defines a Reference Model for Digital Application Offerings.  This research was led by Bianca Granetto. Defining Digital Applications Digital transformation encompasses expanding your application footprint online, on mobile devices […]

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