Stessa Cohen

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Archives for May, 2012


What My Local Barista Might Teach Banks about Customer Interactions, Sales & Revenue

by Stessa Cohen  |  May 2, 2012  |  1 Comment

This morning I went to a different café for my coffee (au lait, shot of espresso). It’s owned by the same woman but it’s out of the way of my usual routine.  When I got to the café, I discovered that my favorite barista had moved from my usual café to this café. So, you’re [...]

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