Gartner Blog Network

Stessa Cohen
Research Director
12 years at Gartner
24 years IT industry

Stessa Cohen is a research director in Gartner, where she is part of the Banking Industry Advisory Service. Her areas of expertise are in front-office banking technologies and trends: financial social networks, multichannel integration, application architecture, mobile banking ...Read Full Bio

What My Local Barista Might Teach Banks about Customer Interactions, Sales & Revenue

by Stessa Cohen  |  May 2, 2012

This morning I went to a different café for my coffee (au lait, shot of espresso). It’s owned by the same woman but it’s out of the way of my usual routine.  When I got to the café, I discovered that my favorite barista had moved from my usual café to this café. So, you’re […]

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PFM is Everywhere

by Stessa Cohen  |  April 10, 2012

I’ve been following online personal financial management solutions for a few years now. For a while, the PFM trend  looked like it was just another North American — okay US-centric trend.  You know the list. Then PFM vendors outside the US started to emerge in Europe: Meniga moneystrands, Figlo, Balancion.   Now, finally, a PFM startup […]

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Doing My Job – Here & There

by Stessa Cohen  |  March 30, 2012

If I’ve done my job, you already know me, an analyst in Gartner’s Banking/Investment Services team. I’ve been blogging for the last 3 ½ years here. I tweet regularly. Mostly about banking and in particular about the technologies I cover: mobile banking, mobile financial services, online banking, online personal financial management (PFM), social media for financial […]

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