Comments on: Why do firms use social media? http://blogs.gartner.com/scott_nelson/2009/09/28/why-do-firms-use-social-media/ A Member of the Gartner Blog Network Mon, 19 Sep 2011 14:22:18 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Francesco Ventura http://blogs.gartner.com/scott_nelson/2009/09/28/why-do-firms-use-social-media/comment-page-1/#comment-122 Francesco Ventura Mon, 12 Oct 2009 18:14:18 +0000 http://blogs.gartner.com/scott_nelson/?p=38#comment-122 Social media is a useful tool to bridge the gap between customers and businesses. To the companies who use these mediums for that purpose, kudos. However, social media does not utililize an immediate, interactive customer support solution. A customer wants good answers fast. Moreover, he wants a personalized experience. Social media is a useful tool to bridge the gap between customers and businesses. To the companies who use these mediums for that purpose, kudos.

However, social media does not utililize an immediate, interactive customer support solution. A customer wants good answers fast. Moreover, he wants a personalized experience.

]]> By: Anthony Bradley http://blogs.gartner.com/scott_nelson/2009/09/28/why-do-firms-use-social-media/comment-page-1/#comment-114 Anthony Bradley Thu, 01 Oct 2009 23:03:59 +0000 http://blogs.gartner.com/scott_nelson/?p=38#comment-114 I would probably group them differently but this is an interesting perspective. One large one you are missing is the "Pursuing social media to become a highly collaborative enterprise with game changing employee productivity". I would probably group them differently but this is an interesting perspective. One large one you are missing is the “Pursuing social media to become a highly collaborative enterprise with game changing employee productivity”.

]]> By: Why do firms use social media? « Social Media http://blogs.gartner.com/scott_nelson/2009/09/28/why-do-firms-use-social-media/comment-page-1/#comment-110 Why do firms use social media? « Social Media Mon, 28 Sep 2009 19:07:42 +0000 http://blogs.gartner.com/scott_nelson/?p=38#comment-110 [...] R­e­ad th­e­ or­igin­­al­ pos­t: W­hy­ do fir­m­s u­se­ socia­l m­e­dia­? [...] [...] R­e­ad th­e­ or­igin­­al­ pos­t: W­hy­ do fir­m­s u­se­ socia­l m­e­dia­? [...]

]]> By: Tweets that mention Why do firms use social media? -- Topsy.com http://blogs.gartner.com/scott_nelson/2009/09/28/why-do-firms-use-social-media/comment-page-1/#comment-109 Tweets that mention Why do firms use social media? -- Topsy.com Mon, 28 Sep 2009 15:24:03 +0000 http://blogs.gartner.com/scott_nelson/?p=38#comment-109 [...] This post was mentioned on Twitter by Murari Venkataraman. Murari Venkataraman said: Gartner blogs: Why do firms use social media? http://tinyurl.com/ydme8zk [...] [...] This post was mentioned on Twitter by Murari Venkataraman. Murari Venkataraman said: Gartner blogs: Why do firms use social media? http://tinyurl.com/ydme8zk [...]

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