Samantha Searle

A member of the Gartner Blog Network

Entries Tagged as 'process'


The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011  |  2 Comments

Processes usually don’t operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The other day I encountered a wonderful example of how not to do this! Getting a doctor’s appointment is not an easy process and usually involves […]

2 Comments »

Category: Uncategorized     Tags: , , , , ,