Samantha Searle

A member of the Gartner Blog Network

Entries Tagged as 'process improvement'


The Secret of Successful BPM Projects? Define and Measure Your Goals Upfront!

by Samantha Searle  |  June 19, 2012  |  Submit a Comment

Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and how successful organizations believed they had been in achieving those goals. It appears that once the project has got going, those involved get so involved […]

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Five Reasons Why BPM Isn’t Just About Technology

by Samantha Searle  |  February 23, 2012  |  8 Comments

“What tools would you recommend for our BPM project?” The Gartner BPM team still receives a significant number of client inquiries that focus on implementing BPM as a technology and miss the wider benefits of BPM. Technology can certainly be a key enabler of BPM, but treating BPM just as a technology won’t help you […]

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Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012  |  1 Comment

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online […]

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Social BPM Workshop Part 1: Socially-Enabled Processes Empower Users to Improve The Way They Work

by Samantha Searle  |  November 15, 2011  |  1 Comment

“Designing Socially-Enabled Processes” was the first topic that the BPM team covered with our European clients during a workshop at the Gartner Symposium in Barcelona this week. Elise Olding, Teresa Jones and I ran a workshop aimed at helping participants to understand what is required to design socially-enabled processes. To understand what Gartner means by […]

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The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011  |  2 Comments

Processes usually don’t operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The other day I encountered a wonderful example of how not to do this! Getting a doctor’s appointment is not an easy process and usually involves […]

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