by Samantha Searle | June 19, 2012 | Submit a Comment
Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and how successful organizations believed they had been in achieving those goals. It appears that once the project has got going, those involved get so involved [...]
Category: bpm process improvement process management Tags: bpm, business performance, business vavlue, measures, process improvement, results
by Samantha Searle | February 23, 2012 | 8 Comments
“What tools would you recommend for our BPM project?” The Gartner BPM team still receives a significant number of client inquiries that focus on implementing BPM as a technology and miss the wider benefits of BPM. Technology can certainly be a key enabler of BPM, but treating BPM just as a technology won’t help you [...]
Category: bpm process improvement process management technology tools Uncategorized Tags: bpm, business performance, business process management, process improvement, technology, tools
by Samantha Searle | February 3, 2012 | 1 Comment
Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online [...]
Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized Tags: bpm, ecommerce, internet, process improvement, process management, retail
by Samantha Searle | November 15, 2011 | 1 Comment
“Designing Socially-Enabled Processes” was the first topic that the BPM team covered with our European clients during a workshop at the Gartner Symposium in Barcelona this week. Elise Olding, Teresa Jones and I ran a workshop aimed at helping participants to understand what is required to design socially-enabled processes. To understand what Gartner means by [...]
Category: Uncategorized Tags: bpi, bpm, collaboration, process improvement, social
by Samantha Searle | October 26, 2011 | 2 Comments
Processes usually don’t operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The other day I encountered a wonderful example of how not to do this! Getting a doctor’s appointment is not an easy process and usually involves [...]
Category: Uncategorized Tags: bpi, bpm, business process management, process, process design, process improvement
