Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online [...]
Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized Tags: bpm, ecommerce, internet, process improvement, process management, retail
