Samantha Searle

A member of the Gartner Blog Network

Entries Tagged as 'bpm'


Drummin’ up a buzz at the Gartner BPM Summit in Sydney

by Samantha Searle  |  August 23, 2012  |  Submit a Comment

What do drums and BPM have in common? Well you had to be at the opening keynote at Gartner’s BPM Summit in Sydney to find out! Puzzled attendees entered to find bongo drums and maraccas on their seats and were left wondering what on earth was about to happen! Well the drums not only served […]

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Category: bpm business process improvement business process management collaboration process improvement process management summit     Tags: , , , , ,

WANTED: Your Input on Current BPM Challenges…

by Samantha Searle  |  August 3, 2012  |  Submit a Comment

While the countdown begins to our BPM Sydney Summit on Augst 20 & 21, the planning has already begun for our London 2013 BPM Summit! This is where we need your help to shape our agenda for the London 2013 BPM Summit. What topics and challenges would you like to see covered? We’ve set up […]

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Category: bpm process design process improvement process management summit     Tags: , , , , ,

The Secret of Successful BPM Projects? Define and Measure Your Goals Upfront!

by Samantha Searle  |  June 19, 2012  |  Submit a Comment

Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and how successful organizations believed they had been in achieving those goals. It appears that once the project has got going, those involved get so involved […]

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Don’t Miss our Onsite and #Gartnerbpm Competitions at the BPM Baltimore Summit!

by Samantha Searle  |  April 23, 2012  |  1 Comment

Our 2nd BPM summit in Baltimore begins on Wednesday and just to add some extra excitement to the event we’re running a few competitions onsite and via #gartnerbpm on Twitter. Prizes include a free pass to next year’s BPM Summit in Baltimore and the chance to win a $100 Amazon Gift Certificate (or $100 charity […]

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Five Reasons Why BPM Isn’t Just About Technology

by Samantha Searle  |  February 23, 2012  |  8 Comments

“What tools would you recommend for our BPM project?” The Gartner BPM team still receives a significant number of client inquiries that focus on implementing BPM as a technology and miss the wider benefits of BPM. Technology can certainly be a key enabler of BPM, but treating BPM just as a technology won’t help you […]

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Category: bpm process improvement process management technology tools Uncategorized     Tags: , , , , ,

Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012  |  1 Comment

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online […]

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Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized     Tags: , , , , ,

Social BPM Workshop Part 1: Socially-Enabled Processes Empower Users to Improve The Way They Work

by Samantha Searle  |  November 15, 2011  |  1 Comment

“Designing Socially-Enabled Processes” was the first topic that the BPM team covered with our European clients during a workshop at the Gartner Symposium in Barcelona this week. Elise Olding, Teresa Jones and I ran a workshop aimed at helping participants to understand what is required to design socially-enabled processes. To understand what Gartner means by […]

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The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011  |  2 Comments

Processes usually don’t operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The other day I encountered a wonderful example of how not to do this! Getting a doctor’s appointment is not an easy process and usually involves […]

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