by Samantha Searle | February 8, 2013 | Submit a Comment
An interesting critical success factor for BPM emerged from some of our research last year. Those who succeed at BPM don’t mention the “P-word” (what…process?!!) or even talk about six sigma! Why I hear you ask? Well anyone outside IT, or who isn’t an engineer or working in manufacturing finds the concept of process about [...]
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by Samantha Searle | November 12, 2012 | 1 Comment
I’m pleased to say that the Gartner BPM team will be launching our BPM Excellence Awards again, in time for our BPM summits in 2013. We want to hear about your success in driving BPM excellence! A summary of the main details is given below. For full details including how to apply, please go to [...]
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by Samantha Searle | April 30, 2012 | Submit a Comment
The second day of the Gartner BPM summit in Baltimore has generated even more excitement around BPM. For highlights and attendees reactions view my Storify blog of Day 2 (Thursday 26th April) here . It is interesting to see that 60% of our attendees are from IT and 40% from the business. Even more encouraging [...]
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by Samantha Searle | April 26, 2012 | Submit a Comment
750 BPM wannabees have descended on Baltimore this week to discover opportunities and acknowledge challenges relating to people, politics and process and work out how to manage them. I’ve summarized the highlights of Day 1 using Storify (allow you to create a nice storyboard rather than a blog full of text!) which you can read [...]
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by Samantha Searle | March 12, 2012 | Submit a Comment
This Wednesday sees the start of the BPM Summit in London – will you be there? Our theme is People, Politics and Process – Breaking Down Barriers to Enterprise Success. So what exactly are these barriers and how can attending the summit help you understand how to overcome them? Barrier #1: No clear results from [...]
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by Samantha Searle | February 23, 2012 | 8 Comments
“What tools would you recommend for our BPM project?” The Gartner BPM team still receives a significant number of client inquiries that focus on implementing BPM as a technology and miss the wider benefits of BPM. Technology can certainly be a key enabler of BPM, but treating BPM just as a technology won’t help you [...]
Category: bpm process improvement process management technology tools Uncategorized Tags: bpm, business performance, business process management, process improvement, technology, tools
by Samantha Searle | February 3, 2012 | 1 Comment
Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online [...]
Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized Tags: bpm, ecommerce, internet, process improvement, process management, retail
by Samantha Searle | December 7, 2011 | Submit a Comment
The Gartner BPM team is busy working with the Gartner events team to prepare for the Business Process Management Summit 2012 to be held on: 14 – 15 March, London, UK gartner.com/eu/bpm The theme of the summit is: “People, Politics, Process: Breaking Down the Barriers to Enterprise Success” For those new to BPM, the Summit [...]
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by Samantha Searle | November 25, 2011 | Submit a Comment
How mature do you think your organization is at BPM? Though it might seem a daunting question to answer, understanding where your organization’s strengths and weaknesses in BPM can be the difference between success or failure. The first set of results on BPM from Gartner’s maturity assessment ITScore were published last week. They revealed some [...]
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by Samantha Searle | November 16, 2011 | 1 Comment
Our “Designing Socially-Enabled Processes” workshop at last week’s Gartner Symposium in Barcelona explored ways to implement social BPM whilst leading users through the change. We also discussed how to measure the value of socially-enabled processes. Part 1 of the blog (published yesterday) focused on roles and skills and suitable processes for social BPM. How do [...]
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