Samantha Searle

A member of the Gartner Blog Network

Entries Categorized as 'process management'


And The Winners For the 2014 Gartner BPM Excellence Awards are…

by Samantha Searle  |  March 5, 2014  |  Submit a Comment

Yes it’s the moment you’ve all been waiting for! We can now reveal the three winners of a 2014 Gartner BPM excellence award, who will be attending our BPM summit in London on 19 & 20 March are: HML, a third party financial administration company in the UK and Ireland, focused on streamlining customer communications. [...]

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Category: bpm bpm excellence awards business process improvement business process management change customer experience digital digital business disruption process improvement process management summit technology     Tags:

10 New Year Resolutions for BPM Practitioners: #1 Attend our BPM Summits in London, DC or Sydney!

by Samantha Searle  |  January 29, 2013  |  1 Comment

Ok this is obviously a “tongue-in-cheek” suggestion to start – the remaining 9 will be serious I promise! Every year we carry out a survey as part of our BPM summit planning to determine the latest hot topics and challenges facing BPM practitioners. One key question we asked was “Which of the following business priorities [...]

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Category: bpm business process improvement business process management process improvement process management summit technology     Tags:

Drummin’ up a buzz at the Gartner BPM Summit in Sydney

by Samantha Searle  |  August 23, 2012  |  Submit a Comment

What do drums and BPM have in common? Well you had to be at the opening keynote at Gartner’s BPM Summit in Sydney to find out! Puzzled attendees entered to find bongo drums and maraccas on their seats and were left wondering what on earth was about to happen! Well the drums not only served [...]

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Category: bpm business process improvement business process management collaboration process improvement process management summit     Tags: , , , , ,

WANTED: Your Input on Current BPM Challenges…

by Samantha Searle  |  August 3, 2012  |  Submit a Comment

While the countdown begins to our BPM Sydney Summit on Augst 20 & 21, the planning has already begun for our London 2013 BPM Summit! This is where we need your help to shape our agenda for the London 2013 BPM Summit. What topics and challenges would you like to see covered? We’ve set up [...]

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Category: bpm process design process improvement process management summit     Tags: , , , , ,

The Secret of Successful BPM Projects? Define and Measure Your Goals Upfront!

by Samantha Searle  |  June 19, 2012  |  Submit a Comment

Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and how successful organizations believed they had been in achieving those goals. It appears that once the project has got going, those involved get so involved [...]

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The BPM vs Politics Debate Continues at our BPM Summit in Sydney

by Samantha Searle  |  May 21, 2012  |  Submit a Comment

Hold the date – Gartner’s next BPM summit in Sydney will be held on Monday 20th and Tuesday 21st August at the Sheraton in the Park Hotel. If you register before 22nd June you get a AUS$400 discount and the opportunity to attend a networking breakfast with four Gartner analysts! The hot topics to be [...]

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Category: bpm customer experience internet process design process failure process improvement process management summit technology tools     Tags:

Don’t Miss our Onsite and #Gartnerbpm Competitions at the BPM Baltimore Summit!

by Samantha Searle  |  April 23, 2012  |  1 Comment

Our 2nd BPM summit in Baltimore begins on Wednesday and just to add some extra excitement to the event we’re running a few competitions onsite and via #gartnerbpm on Twitter. Prizes include a free pass to next year’s BPM Summit in Baltimore and the chance to win a $100 Amazon Gift Certificate (or $100 charity [...]

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Success at the BPM London Summit Sets the Stage for Baltimore and Sydney!

by Samantha Searle  |  March 30, 2012  |  Submit a Comment

We had a great couple of days at the London BPM Summit this month with over 350 attendees from not only the UK & Ireland, but Germany, the Nordics, the Middle East and even Egypt! A range of industries including financial services, government, manufacturing, technology, telecom and transportation were also well represented. Furthermore we had [...]

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Five Reasons Why BPM Isn’t Just About Technology

by Samantha Searle  |  February 23, 2012  |  8 Comments

“What tools would you recommend for our BPM project?” The Gartner BPM team still receives a significant number of client inquiries that focus on implementing BPM as a technology and miss the wider benefits of BPM. Technology can certainly be a key enabler of BPM, but treating BPM just as a technology won’t help you [...]

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Category: bpm process improvement process management technology tools Uncategorized     Tags: , , , , ,

Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012  |  1 Comment

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online [...]

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Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized     Tags: , , , , ,