Samantha Searle

A member of the Gartner Blog Network

Entries Categorized as 'process design'


WANTED: Your Input on Current BPM Challenges…

by Samantha Searle  |  August 3, 2012  |  Submit a Comment

While the countdown begins to our BPM Sydney Summit on Augst 20 & 21, the planning has already begun for our London 2013 BPM Summit! This is where we need your help to shape our agenda for the London 2013 BPM Summit. What topics and challenges would you like to see covered? We’ve set up [...]

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The BPM vs Politics Debate Continues at our BPM Summit in Sydney

by Samantha Searle  |  May 21, 2012  |  Submit a Comment

Hold the date – Gartner’s next BPM summit in Sydney will be held on Monday 20th and Tuesday 21st August at the Sheraton in the Park Hotel. If you register before 22nd June you get a AUS$400 discount and the opportunity to attend a networking breakfast with four Gartner analysts! The hot topics to be [...]

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Category: bpm customer experience internet process design process failure process improvement process management summit technology tools     Tags:

Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012  |  1 Comment

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online [...]

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Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized     Tags: , , , , ,