Samantha Searle

A member of the Gartner Blog Network

Entries Categorized as 'customer experience'


And The Winners For the 2014 Gartner BPM Excellence Awards are…

by Samantha Searle  |  March 5, 2014  |  Submit a Comment

Yes it’s the moment you’ve all been waiting for! We can now reveal the three winners of a 2014 Gartner BPM excellence award, who will be attending our BPM summit in London on 19 & 20 March are: HML, a third party financial administration company in the UK and Ireland, focused on streamlining customer communications. […]

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Category: bpm bpm excellence awards business process improvement business process management change customer experience digital digital business disruption process improvement process management summit technology     Tags:

The BPM vs Politics Debate Continues at our BPM Summit in Sydney

by Samantha Searle  |  May 21, 2012  |  Submit a Comment

Hold the date – Gartner’s next BPM summit in Sydney will be held on Monday 20th and Tuesday 21st August at the Sheraton in the Park Hotel. If you register before 22nd June you get a AUS$400 discount and the opportunity to attend a networking breakfast with four Gartner analysts! The hot topics to be […]

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Category: bpm customer experience internet process design process failure process improvement process management summit technology tools     Tags:

Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012  |  1 Comment

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online […]

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Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized     Tags: , , , , ,