Hold the date – Gartner’s next BPM summit in Sydney will be held on Monday 20th and Tuesday 21st August at the Sheraton in the Park Hotel. If you register before 22nd June you get a AUS$400 discount and the opportunity to attend a networking breakfast with four Gartner analysts! The hot topics to be [...]
Entries Categorized as 'customer experience'
by Samantha Searle | May 21, 2012 | Submit a Comment
by Samantha Searle | February 3, 2012 | 1 Comment
Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online [...]
Category: bpm customer experience ecommerce internet process design process failure process improvement process management retail Uncategorized Tags: bpm, ecommerce, internet, process improvement, process management, retail