Samantha Searle

A member of the Gartner Blog Network

Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio

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Drummin’ up a buzz at the Gartner BPM Summit in Sydney

by Samantha Searle  |  August 23, 2012  |  Submit a Comment

What do drums and BPM have in common? Well you had to be at the opening keynote at Gartner’s BPM Summit in Sydney to find out! Puzzled attendees entered to find bongo drums and maraccas on their seats and were left wondering what on earth was about to happen!

Attendees arrive to find bongo drums have stolen their seats

Well the drums not only served as a form of entertainment, but also illustrated the key messages in the Process Improvement 2020 keynote. Jim Sinur and Nick Gall persuaded organizations to become “culturally savvy” and “unleash the power of mass collaboration”. BPM brings the discomfort of change, change impacts culture but if the culture can be convinced to embrace the change then their combined cognitive surplus can drive creative collaboration. This kind of approach is becoming increasingly important to overcome problems in a world of unpredictable events and information overload, but is also fundamental to enabling BPM to drive successful business outcomes.

Attendees of the Process Improvement 2020 keynote must have felt a similar level of discomfort when they entered the room and realized they were in for a free drum lesson! This was certainly a change from the usual keynote speech. However once people saw the value (or should I say fun?!) of a change from the normal keynote format and understood its purpose, they all joined in. What started as a one-man solo on a bongo drum grew into an impromptu orchestra of drums, maraccas and even hand claps. As our drumming group Human Rhythms changed pace and pattern, the audience adapted their responeses accordingly. Through sensing and responding to these changes, our attendees sustained a musical mish-mash of complex rhythms despite the unforeseen disruptions. It was a striking example of mass collaboration; each individual may not have thought they were doing any particular special on their own, but their combined efforts produced a pretty spectacular display of improvization!

The collaboration wasn’t just limited to the keynote either. A number of you shared your thoughts and takeways from the conference on Twitter and got some great conversations going! As a thank you to all of you who participated (we generated 342 tweets in 2 days that reached 161, 645 Twitter accounts!), here’s an Oz-shaped summary of your contributions:

Here are the most popular words tweeted on #gartnerbpm during the event

In the meantime, I’ll look forward to seeing you at our next BPM Summit in Sydney on May 13 & 14 2013!

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Category: bpm business process improvement business process management collaboration process improvement process management summit     Tags: , , , , ,

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