Samantha Searle

A member of the Gartner Blog Network

Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio

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The Secret of Successful BPM Projects? Define and Measure Your Goals Upfront!

by Samantha Searle  |  June 19, 2012  |  Submit a Comment

Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and how successful organizations believed they had been in achieving those goals. It appears that once the project has got going, those involved get so involved in the details that they lose sight of the original goal. However sometimes that’s because no one identified the goals and decided how they would be measured before the project got going. Only 52% of respondents identified the project goals upfront; the remainder either did it after the project started or didn’t have a formal measurement program in place. It is hardly surprising then that the survey revealed a staggering 64% of organizations didn’t know what the average ROI was on their BPM projects!

Fortunately some encouraging results also emerged from the survey data. Those organizations that identified measurement criteria at the beginning of a BPM project were more successful at meeting the original goals. So the message is clear: invest time in building a business case for your BPM project and it will pay off when it comes to doing benefits realization. This could make the difference between getting or not getting the funds and resources for your next BPM project! Those organizations that know how to advertise quick wins in BPM and can demonstrate clear results are the ones we see succeeding at BPM in the long term.

FYI for those of you planning to attend the Gartner BPM Summit in Sydney (to be held on 20th and 21st August at the Sheridan on the Park Hotel), John Dixon and I will be running a workshop on “Building a Business Case for BPM Projects” which you might find useful.

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