Gartner Blog Network

Posts from Date:   2011-10

The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011

Processes usually don’t operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The other day I encountered a wonderful example of how not to do this! Getting a doctor’s appointment is not an easy process and usually involves […]

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