Roberta Witty

A member of the Gartner Blog Network

Entries Tagged as 'Incident Management'


What Actions Are Your Firm Taking in Reaction to the Air Travel Shutdown in Europe?

by Roberta J. Witty  |  April 16, 2010  |  6 Comments

The volcano eruption in Iceland that is currently spewing volcanic ash into the atmosphere is now shutting down air travel across Europe. Business travel is greatly disrupted in a number of areas: meetings, conferences, sales calls and so forth are being put on hold or cancelled altogether. What is your organization doing to assess the impact? Are […]

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How does social media help or hinder recovery efforts?

by Roberta J. Witty  |  January 20, 2010  |  3 Comments

Social media can be a great boon during a crisis for personal purposes. Just today I heard of a Haitian teenager who sent a text message to her aunt (I believe in the US) saying that she was alive but without a home. This text message could save her life as support organizations were notified […]

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How Are You Deciding When to Invoke Pandemic Plans?

by Roberta J. Witty  |  October 30, 2009  |  Comments Off

I am doing some research regarding when an organization should invoke their pandemic preparedness plan(s) from a business operations perspective. I’m not talking about the personal hygiene/medical aspects, but the business operations impact view. Tell me how your firm is handling the issues expressed in the questions below. 1. How do you determine when to […]

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Map Leading Business Performance Indicators to Availability Risk Indicators to Get BCM Program Commitment

by Roberta J. Witty  |  October 23, 2009  |  2 Comments

Getting management attention and investment commitment for BCM can be hard. Linking key performance indicators to key risk indicators for resilience is an effective approach for communicating to business management the value of business continuity and resilience management, so that business management takes ownership of these programs and commits to the needed investments year over […]

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DHS Announces Three Proposed Standards for PS-Prep – Will Your Firm Get Certified?

by Roberta J. Witty  |  October 23, 2009  |  Comments Off

The need for supply chain resilience could push still-unready organizations to attain business continuity management program certifications. Monitor the PS-Prep program and associated standards to ensure you are prepared.   On 15 October 2009, the U.S. Department of Homeland Security (DHS) announced three proposed standards that would be used by the Voluntary Private Sector Preparedness Accreditation […]

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Do You Know What PS-Prep is All About?

by Roberta J. Witty  |  September 16, 2009  |  3 Comments

At this week’s Midsize Enterprise Summit, not one hand went up when I asked the audience if they knew what PS-Prep was.  That was the main reason I wanted this session at the conference – organization certification for business continuity management is coming and few organizations – large, midsize and small in fact – know […]

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Don’t Rely Only on Twitter for Emergency Notification

by Roberta J. Witty  |  August 6, 2009  |  2 Comments

The denial of service attack on Twitter should remind organizations that are automating their emergency call trees and crisis communications that a single end point isn’t good enough. Given the growth in social networking, more and more organizations are starting to think about leveraging these sites for emergency/crisis communications. But if it becomes your only […]

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Crisis Management Is About Managing Facts and Emotions

by Roberta J. Witty  |  June 3, 2009  |  Comments Off

Last week, I attended the IntraPoint User Forum in Norway, and I came away with a real education about the extreme measures some enterprises in the oil and gas and transportation industries take to provide the safest possible environments for their workers and their customers. Just a couple of examples: tracking every single ship traveling […]

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Update Your Pandemic Plan NOW

by Roberta J. Witty  |  April 26, 2009  |  2 Comments

The recent outbreaks of the swine flu are highlighting the need for organizations to have pandemic plans that address workforce absenteeism rates of 40% or higher. There are 20 laboratory-confirmed human cases in California, Texas, Ohio, Kansas and New York. In fact, we’re in Chicago for the Gartner Business Continuity Management Summit and we’ve already […]

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Sahana: A Free, Open Source Disaster Relief Management System

by Roberta J. Witty  |  April 22, 2009  |  3 Comments

Sometimes the best things in life are still free, and good news can come from surprising sources. On Tuesday, Rick DeLotto and I were briefed by the Sahana Project, an award winning, free and open source, web-based disaster relief management system designed to “Help alleviate human suffering and help save lives through the efficient use […]

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